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       Customer Instructions

Thank you very much for taking the time to visit our online store.Every bracelet we produce embodies the efforts of all employees on the production line, as well as those of designers and sales staff.Everything we do is aimed at providing our customers with a better bracelet. Here are some common...To provide everyone with a more comprehensive understanding.
1) Do your company have inventory of silicone bracelets?
Some inventory bracelets can be confirmed by contacting the sales staff directly. All of our bracelets are produced in-house, either customized according to customer specifications or based on designs provided.
2) Are all the silicone bracelets of your company made from silicone material?
I would like to make a solemn statement here that all our products are made of silicone material, and we can provide samples for customers to test.
3) What sizes of silicone bracelets can your company produce?
The silicone bracelet is a custom product, and we have existing molds for all common sizes on the market.
Standard classic sizes include: 202*12/190*12/180*12/160*12/210*12
The width of the bracelets is: 210*25/202*25/180*25
The narrow bracelet sizes are: 202*5/202*6
All the above units are in millimeters
In addition to the above standard sizes, our company can customize various sizes and shapes based on the customer's drawings. We offer competitive prices for larger orders, ensure delivery timelines, and prioritize quality.
4) When is your customer service online?
Our customer service is available 24/7. Feel free to contact us anytime if you have any questions. If the service falls short of your expectations, please report it—we offer rewards for such complaints.
5) I have a general understanding of the after-sales issues
Our company has dedicated customer service to handle after-sales issues. We will promptly update customers on the shipping status. If the product does not meet customer expectations, we will follow the pre-sale procedures.Process matters quickly and efficiently based on the confirmation with the customer, providing them with a satisfactory answer. The silicone bracelet is a product with a customized logo.No secondary sales are allowed. Please confirm all details before placing the order.
6) How do you ship the goods, and through what channels?
We will select the best shipping channels based on the customer’s location, ensuring both price and speed are optimized.
                                                                                          
Thank you for your support for our company's work; with you, we will do better.


Dechao Silicone, Miss Xie(<t_Sales Department>)
                                                                                                  
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