1. Are your products quality guaranteed?
Answer: Quality is the foundation of our existence, and we are very confident about the quality of our products. If there are any quality issues, we offer exchanges or refunds.
2. I would like to know how the shipping fee is calculated.
Answer: Freight charges are based on the actual costs generated by the freight service selected by the customer. In general, freight is shipped by courier (courier charges are calculated based on the actual weight and transportation distance of the goods), and if the customer has special freight requirements, we will try our best to meet them. Please rest assured that the company will not charge the customer extra freight, and if there is any overcharge, it will be refunded to you. You can refer to our company's dynamic information.
3. I would like to place an order for some products. Do you have a price list? Could you send it to me for a look?
Answer: All prices are listed above. You can refer to them according to your actual needs or consult our customer service.
4. Do all the images on your website have stock?
Answer: Basically, we have them all, as we have a large number of wholesale customers. Occasionally, there may be a temporary shortage of some products. If there is a shortage, the customer service will notify you in time to exchange the goods. If the customer does not agree to the exchange, the company will promptly replenish the goods for you or refund the excess payment to you.
5. Are your products the same as the pictures?
Answer: The images are consistent with the merchandise, and the images have been reduced, so they are not very clear. The merchandise is prettier.
Are all the prices on the website your wholesale prices?
Answer: Yes, the prices on the website are wholesale prices. You can apply to become a member of our company, and members can enjoy member discounts based on the accumulated amount and the number of orders.
7. How are you selling them? Can I just order them online?
Answer: You can take photos online.
8、I have placed an order, when can the shipment be sent?
Answer: Orders placed and paid for before 16:00 on the same day can be dispatched normally (except for stockouts).
9. Why is the shipping fee abnormal when I place an order?
Answer: General freight charges are automatically generated based on the weight of your goods and your destination, so the freight charges are usually fine. If you encounter abnormal freight charges, you can contact customer service to re-calculate your freight. The customer service will modify the order amount based on the actual weight of the goods you have photographed and the freight method you require.