printed polyester linen cotton and linen 5-circle chair cushion thickened bay window round futon floor mat japanese household lying cushion

【Warm Reminder】

1. Precautions for returns and exchanges:
(1) When returning the package, it must include: the product and packaging, the shipping note (with the reason for return or exchange noted), the invoice, and any complimentary items. Remember, please take panoramic photos plus detailed photos of the issues and send them to customer service.
2. Guaranteed service hours:
(1) Shipping speed:Orders placed before 16:00 on each working day will typically be shipped on the same day. On Sundays, orders can be placed but no delivery will occur; shipping will be arranged uniformly next Monday. For special circumstances such as holidays or Double 11/Double 12, the shipping time will be notified separately. The delivery date shown on the website is only an approximate estimate.
(2) After-sales processing speed:For all after-sales orders, upon submission of the after-sales request, we will provide a response within 48 business hours. Starting from the date of receiving the returned or exchanged product, we will process it within 48 business hours.
3. Quality or non-quality:
A. Non-quality issues:
(1), Regarding color difference:Due to differences in fabric batches, lighting adjustments during shooting, monitor resolution, and individual color preferences, color variations when purchasing online are inevitable; some products even use变色 fabric, and such color variations generally do not count as quality issues. If there are significant differences, please contact Mr. Kao Bao.
(2), Regarding dimensions:Due to different measurement methods, different production batches, and different shapes of the pillow cores, there may be an error of 2CM–3CM in the cushion, and an error of approximately 5CM in the tablecloth and table flags, which is not considered a quality issue; our measurement criteria: the actual net size at the edge of the cover (note: this applies to irregularly shaped cushions and seat cushions).
(3) Minor issues:For minor issues such as miswired wires, broken connections, jumpers, zipper catches, loose ends, uneven sewing stitches, or slight rust and marks on metal parts, if proper handling is performed and they do not affect use or appearance, they are not considered quality problems. Similarly, issues arise when, during order review or before shipment, the customer service representative has informed the member about "minor issues" or "small defects" in the product that do not impact use, but the customer still insists on accepting the product, which then becomes a quality problem.
(4), Improper use:Damage to the product caused by carried items; deformation and damage incurred after the product is exposed to high temperatures, direct sunlight, or rain; leather deterioration and cracking due to lack of proper care during use (especially for products); issues arising after cleaning or usage; problems caused by human error during assembly or use (if the product becomes unusable, the cost shall be borne by the buyer), which do not fall under quality issues;
B. Quality issues:For issues that affect usability or appearance (such as fabric shortages or damage, dirty or stained colors, or missing zippers), these are considered quality problems.
4. Other considerations:
(1) Regarding the priceAll of our products are sold directly by the manufacturer at low prices, with no negotiation allowed!
(2), Regarding color deviationWe strive to restore the product’s original appearance through real-life photography and detailed descriptions, but please carefully check important parameters such as color, material, specifications, shape, and features before making the payment. Color variations in online sales are inevitable; we appreciate your understanding!
(3) Regarding LogisticsDue to our large storage and logistics facilities, we promise to ship all products within 48 hours, and we will also strive to reduce the shipping time. We use standard courier services; if you have any special requirements, please contact customer service and indicate them in the note!
(4) Regarding maintenancePlease follow the maintenance guidelines in the product details and clean and maintain it accordingly!
(5) Shipping feesThe courier and logistics company will charge the shipping fee based on the actual weight of the product; please do not negotiate!
(6), Regarding Returns and ExchangesWe support the strict 7-day no-questions-asked return and exchange service on the website. Within 7 days, as long as the product comes with its complete outer packaging, accessories, and tags upon receipt, we will provide a full refund. However, the shipping cost must be paid by the buyer.

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