cross-border new pet funeral urn can open ashes earthen jar color rendering a mortuary urn pattern human cinerary casket

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jar color: green/brown

material: aluminum alloy

size: 65 * 45mm

weight: 35g

1. how did you return the goods? if there is any quality problem, who will bear the freight?

a: dear! after our goods are delivered, if the goods are returned due to personal reasons (for example, i don't like this style, not the quality i imagined, the color difference is too large, etc.), the buyer shall bear the return shipping fee. if it is indeed returned due to quality problems, please take clear photos to us within 24 hours after receiving the goods, we will weigh whether you destroy or return the products on the spot according to the number of products with quality problems (note: if you cannot accept the destruction on the spot and take photos after the destruction, we cannot arrange a refund for you, also unable to bear the return freight), if it exceeds 24 hours, after-sales service with quality problems will not be accepted. if you really need to return it due to quality problems, we will bear the return freight. the return freight standard is calculated according to our shipping freight template standard, and the customer is not accepted to say how much the shipping cost is (because we cannot verify your delivery fee, it can only be calculated according to our shipping template standard), please be careful if you mind the above content!
2. how much money do i take on your website? can i enjoy free shipping?
answer: the company stipulates that anyone who takes goods on our website with a total amount of more than 1,000 yuan can enjoy free shipping (remote areas, hong kong, macao and taiwan areas, except overseas)
3. i have taken a lot of goods on your website, can i enjoy a discount or discount?
a: the background of our company's website has an automatic membership upgrade policy. as long as the accumulated historical amount meets the membership upgrade requirements, the system will automatically discount your order.
4. i took the goods on your website. when can i deliver the goods? when can i receive the goods?
a: under normal circumstances, orders paid before 3:00 pm can be shipped on the same day (due to insufficient stock of some colors, it may take the second day and the third day). if the order is placed on the day of the event, it will be shipped on the 2nd or 3rd day.
5. are all the pictures on your website taken in real time? will there be a big color difference when i get the goods?
a: about 80% of the products on our website are real shot, and about 20% of the styles are general online pictures. we will try our best to restore the real color of the product when taking photos. however, due to photography technology, lighting, display and other reasons, some color differences will inevitably occur. the pictures are for reference only, please refer to the actual product for details. please consider carefully before ordering!
6. after we get the goods, can we return the goods if we can't sell them?
a: we are alibaba's manufacturer that supports 7-day return and exchange without reason. as long as your goods are not unpacked for use or placed on the booth after receiving, it will not affect the second sale. within 7 days after receiving the goods, you can bear the return shipping fee and return the goods. you cannot arrange a return or exchange for more than 7 days.

about delivery process
after the customer places an order, the corresponding customer service will print the product list and hand it to the warehouse administrator. the warehouse administrator will check the list to the warehouse and then hand it to the packer for checking and acceptance. finally, the shipper will send it to the courier company and the courier. check together. finally, the courier signs and confirms the list, and then packages it to the courier company for scanning and delivery, and the shipper will bring back the list to the account manager for retention.
special note: because we are a wholesale website, the shipment of a single item is fast, and the physical wholesale is synchronized, so it is difficult to update the inventory in time. if there are less than 4 out-of-stock models, we will ship them directly without notice. if the shortage is large, we will communicate with customers by phone. we hope our customers can understand.
about delivery timeliness
the customer will deliver the goods within 48 hours after placing an order. in case of holidays, the delivery time of the courier will be extended to the actual delivery. after the delivery is extended, the delivery time will be different from the city where the goods are received. generally, the delivery time will be different from 3 to 7 days after the actual delivery. goods can be received (some remote counties often need to go through many transfer stations to arrive, which may take 5 to 7 days) we cannot promise that the product will reach the buyer within a few days after shipment because we cannot control the carrier express company (or post office) i can't understand the quality and attitude of the dispatch staff in your region. i hope that buyers will not be angry with our company because of the mistakes of the logistics company. please understand our beyond one's grasp and helplessness on this issue.