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What is the minimum order quantity for your shop?

Mix-and-match: 1000 yuan or 500 pieces mix-and-match. Note: products that do not support mix-and-match are not included; 1000 yuan is the product price and does not include shipping fees; 500 pieces refers to the total number of products that support mix-and-match, which is 500 pieces; most of the products in my store support mix-and-match, while a small number of special offers or overseas orders do not support mix-and-match. Please check whether the product details indicate whether it supports mix-and-match.

Are there any stock of sets, raincoats, ponchos, etc. on the website?

The products such as sets, long raincoats, and raincoats on Alibaba's business premises have most of them in stock. The inventory data can be used as a reference, and you can rest assured to purchase. Due to the large variety of goods and daily sales volume, there may be cases where some products are not promptly removed from the shelves, causing stockouts. Please understand, and we will contact you by phone or Alipay message and handle the situation.

3. When will the shipment be made after I make the payment?

Due to the large daily shipment volume, especially during the peak season of online sales, there may be a sudden increase in shipment volume. We will ship your order within 24-48 hours after payment, and we appreciate your understanding! (In case of any special circumstances, we will contact you in time. At the same time, we will also try to improve efficiency and shorten the time. We strive to prepare your goods within a short time and deliver them in a timely manner. We hope you understand!)

4. How is the shipment arranged?

Yiwu has direct logistics to most places, and we will choose a closer unloading point when selecting logistics. We will also choose the logistics method according to the weight of the goods, and of course, you can also specify the logistics or courier that you are familiar with. Please tell us the contact information and address of the logistics/courier company. After the shipment, we will inform you of the shipment time, the tracking number, and the contact information of the forwarding department.

How to handle quality issues?

The product received has serious quality issues (damage, large holes, extensive dirt, severely affecting aesthetics), and a return and exchange can be applied for. The return and exchange process: please take photos first and then contact our customer service team to negotiate the handling. If our company confirms that the quality issue is genuine, the buyer will bear the shipping costs for the return, and we will bear the shipping costs for the resend. If the buyer needs to make up for the loss, it can be sent together, and no additional shipping costs will be charged. The seller will determine the logistics method based on the weight and volume of the compensation goods, and will confirm and inform the buyer.

Due to the large production volume of our company, it is possible that some products may have a few loose threads, individual missing or skipped stitches, and minor loose threads that can be easily handled. Before we ship your order, our specialized quality control personnel conduct inspection and packing to ensure that the quality of the products is intact. If you have concerns or cannot tolerate minor imperfections, please be cautious when placing your order!

6. Is there a color difference issue?

All the product images and detail pictures provided by our company are actual shots of the products. However, due to differences in lighting or monitor displays, there may be some color differences, which are purely normal phenomena. We hope that our friends will understand, and thank you for your cooperation!

7. About the return and exchange policy?

Please check all the products in your order as soon as you receive the goods to ensure that the number is correct.

A: If you find that the product is missing, over-delivered, or sent incorrectly, please contact us immediately. We will promptly review the ordering and shipping process. If it is indeed our fault, we will take the necessary responsibility.

If there are significant defects or quality issues with the goods, please take photos to confirm. If it is due to our company's fault, we will be responsible for exchanging the goods or sending them to you when you place your next order.

If the return or exchange is made for subjective dissatisfaction or based on imagined reasons, and there are no quality issues with the actual product, our company will not accept it.

Please do not leave random negative or neutral reviews.

Whether you encounter service or product quality issues, as long as you contact us on Alibaba, we will take the initiative to solve the problem objectively. We do not avoid any responsibility. If you give a neutral or negative comment without reason, it will not benefit either party. We hope to retain every friend who likes the "Chixing Industry and Trade" raincoat. We can solve your practical problems and improve our service level. We hope that every customer can have a pleasant online shopping experience at "Chixing Industry and Trade".

9. Payment Method?

We support online Alipay escrow transactions, Alipay transfers, and bank transfers. Sample customers can make Alipay transfers and bank payments. For sample cooperation methods, please consult the customer service online!

Dear friends who have made bank transfers, please contact the customer service representative who processed your order after making the transfer to confirm receipt of the payment and arrange for the shipment.

Zhejiang Chixing Industry & Trade Co., Ltd. is a professional enterprise specializing in the production of raincoats. It is a manufacturer and exporter of various types of raincoats, work wear, trench coats, cotton-padded jackets, using materials mainly including PVC, PE, EVA, PU synthetic leather, TPU, nylon, polyester, oxford cloth, etc. It is an integrated enterprise that integrates design, production, and sales. It has advanced raincoat manufacturing production lines and excellent production technology. The "Chuaxin" brand raincoat, with its unique structure and novel style, has won numerous patents and has successfully obtained the honor of "recommended products" at the municipal and provincial levels. In recent years, thanks to the support of customers, the forward-looking vision of the factory leadership, and the joint efforts of all employees, the company has achieved remarkable results and occupies a significant position in the local industry.

Sincerely, our company has always been committed to producing raincoats with reliable quality, competitive prices, and warm customer service. We have gained the trust of our customers and established long-term partnerships with foreign merchants from all over the world. Our products, which include various high-, mid-, and low-end products, can meet the needs of different consumer groups. We also welcome custom orders for advertising raincoats and export-oriented raincoats. Our products are especially favored by foreign investors, and we have established long-term cooperative relationships with them.

The company adheres to the business philosophy of 'Quality is the Truth, Service is the Sincerity', and is actively innovative, improving quality, and enhancing advantages, thereby promoting the development of rainwear craftsmanship and culture. We sincerely hope to work with domestic and international business partners to develop together and create a brilliant future for the rainwear industry. We warmly welcome your visit and guidance.