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Guangzhou CaiCi Cosmetics Co., Ltd. Service Matters

About Shipping

In general, products ordered and paid for before 2:00 PM can be shipped the same day, but due to various factors, we cannot guarantee that all orders will be shipped on the same day. We will try to ship within two days; due to the large volume of our company's shipments, there may be shortages after ordering. We will strictly follow your order for shipping, and if there are shortages, we will contact you by phone to communicate the handling plan.

About After-sales Service

After the goods are sent, we will try our best to help you track the transportation status of the goods to ensure that you receive them as quickly as possible. However, we use express delivery and logistics to ship, and we cannot control the specific arrival time. Please understand! If you have any problems, please contact us to handle. Wholesaling business has a thin profit margin. If you are not satisfied with the baby or if there are problems caused by logistics such as damage, we do not accept refunds or discounts! Three percent is within the normal range of transportation losses, please understand. The freight cost for returns and exchanges is borne by the customer! We are a powerful manufacturer, and we will strictly carry out the work of stocking and sealing the box. 3) Our company goes through three inspection procedures such as picking, checking, and packing when shipping, completely controlling the situation of short delivery or omission. Each order will have a detailed list sent with the goods. When receiving, you must count the goods in the presence of the courier! If there is a shortage, please contact us in the first time! Do not come to us after signing to say that you have not received anything, the problems after signing are borne by the receiver themselves! (If the guard signs, it is also considered as signing)"

■ Disclaimer

If you return the product or apply for a refund without contacting our customer service, we will not assume any responsibility for any losses; if the return or exchange does not comply with our return and exchange rules, and if the item is sent to a pay on delivery (POD) address, we will refuse to sign for it and will not assume any responsibility; if the product is returned without the buyer's written information, we will not be able to track the buyer, and if we are unable to contact you, we will not assume any responsibility; if the product is lost due to a buyer's incorrect address or other reasons, we will assist you in locating it, and if it is indeed lost, we will not assume any responsibility; due to the fragility of some products, please be sure to carefully package the product when returning to ensure its safe return. We will not assume any responsibility for any damage to the product during the return journey.

■关于评价

After the buyer receives the goods, unless there are any special circumstances, please confirm the receipt as soon as possible; if there are any dissatisfactions with the products and services after receiving the goods, please do not rush to evaluate, but report it to the shop manager Xia Minghui in time; so that we can handle it promptly. When encountering the problem of slow logistics, we will do our best to urge and solve it properly, understanding is paramount. Please do not give a bad evaluation because of logistics! Thank you very much!

We pledge to describe all products accurately, all with the latest production date, and guarantee service to ensure that your shopping experience is worry-free and enjoyable!