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Services of Guangzhou Caizi Ci Cosmetics Co., Ltd.

■Regarding Shipping

Under normal circumstances, products purchased and paid for before 2:14 PM can be shipped on the same day. However, due to various factors, it is not possible to guarantee that all orders will be shipped on the same day; we will try our best to ship them within two days. Since some companies have large shipping volumes, there is a possibility of shortages after ordering. We will ship according to your order strictly. If there are any shortages, we will contact you by phone to discuss a solution.

■Regarding After-Sales Service

After the goods are shipped, we will do our best to help you track the delivery status and ensure you receive the items as quickly as possible. However, since we use express shipping and logistics services, we cannot control the exact delivery time. Please understand this! If you have any questions, please contact us immediately. The profit margin for wholesale business is relatively low. In case of dissatisfaction with the item or damage caused by logistics, we do not accept refunds or discounts! A three percent loss is within normal transportation losses; please be aware of this. The shipping costs for returns or exchanges are at the customer’s expense! We are a reputable manufacturer and will strictly carry out packing and sealing procedures. 3) Our company follows three inspection steps—picking, verification, and packaging—to fully prevent missing or under-delivery. Each order includes a detailed list, and you must count the items in the presence of the courier when receiving them! If there is any shortage, please contact us right away! Do not come to us after signing for the package to say that something is missing; issues after signing are the recipient’s responsibility. (Signing by the security guard; packages signed by someone other than the actual recipient also count as signed.)

■ Disclaimer

We shall not be liable for any losses incurred by returning products or applying for refunds without contacting customer service; for shipments paid on delivery that do not comply with return and exchange policies, we will reject them entirely and shall not bear any responsibility; if the returned product is not accompanied by the buyer’s written information, making it impossible to locate the buyer and confirming a loss of contact with you, we shall not be liable; if the product fails to arrive due to an incorrect address provided by the buyer or other reasons, we will assist you in finding it; if it is indeed lost, we shall not bear any responsibility; since some products are fragile, please be careful with packaging during returns to ensure the product is safely returned. We shall not be liable for any damage to the product during transit.

■Regarding Evaluation

After receiving the goods, if there are no special circumstances, please confirm receipt as soon as possible. If you have any concerns regarding the products or services after receiving them, please do not rush to leave a review; instead, contact the store manager, Xia Minghui ( ), promptly so that we can handle it properly as quickly as possible. In case of slow shipping, we will make every effort to expedite it and resolve the issue accordingly. Thank you very much! Please do not avoid leaving a review due to shipping issues. Many thanks!

We guarantee that all products are described accurately, have the latest production dates, and offer reliable service to ensure a worry-free shopping experience and make your purchase enjoyable!