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1. The profit margin of our products is very small, and we rely on sales volume. Therefore, we basically cannot negotiate prices. Related discounts will be explained on the website. Due to the large supply volume of our store, it is normal and unavoidable to have stockouts. If there are stockouts in the products you purchase, we will not notify you within three models. If there is a large amount of stockouts, we will notify you as soon as possible. Products with stockouts will be refunded.
2. Before the quality of the shipment, there will be relevant departments to pack the boxes, and there should be no quality problems. If there are indeed defects in the product itself, please contact us within 48 hours after receipt to ensure that we will resolve the problem for you.
3. Size Issues: Each product is measured with detailed dimensions, and the measurement method varies from person to person. An error of about 1CM is considered normal. If you later blame the seller for a small size error as a reason for returning the item, we regret that we will not accept this as a valid reason for a return.
4. Color difference is a problem that any online seller cannot avoid. The reasons for color difference are many, such as different cameras, different monitors, different lighting and environments. Color difference is everywhere, after all, machines are not as good as human eyes. We will try our best to reduce the color difference between the actual products and the pictures. If you are concerned about the color of the product, please consider carefully before making a purchase.
1. Before returning the product, please communicate with the customer service to explain the details so that your return can be tracked and handled promptly. 2. The problem product must be kept in its original and complete packaging (please bring your own packaging, do not directly paste or write on the original factory box). 3. For customer's specific color or style requests, we will try our best to meet, but cannot guarantee. If the color or style does not match, we will not provide exchanges or returns. 4. For damaged goods during transportation, you must raise it within 24 hours after receipt and contact our after-sales customer service to register. After this period, it will be deemed that the goods are intact. 5. The following conditions do not allow for exchanges or returns: damaged or incomplete packaging of the returned product, incomplete accessories or related materials, unauthorized repair or modification, use or storage not in accordance with the normal method.
6. After-sales service is a basic service of our company, and we are willing to provide good after-sales service for everyone. At the same time, good after-sales service also needs the cooperation of customers. Please read the above instructions carefully before returning or exchanging goods, and please follow the company's above system to handle it to avoid affecting the quality of after-sales service.