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【FAQ】

1: How much minimum order quantity is required for customizations (Logo/packaging/instructions/colors, etc.)?

Answer: The specific quantity is determined according to different styles.

（1）Custom Logo: Usually starts from 1000 pieces.

Custom packaging: usually starts at 1,000 pieces;

Custom instruction manual: usually starts from 1000 pieces;

Custom body color: usually starts at 3000 pieces.

How long is the lead time for custom Logo?

Answer: If the order is less than 2000 pieces, the production cycle is approximately: 15-20 days.

3: How to customize a logo?

- Provide the Logo document (AI format or CDR)

- Choose the Logo Manufacturing Process (Options include Laser Engraving, Screen Printing, Hot Stamping, and Labeling)

- Design rendering (effect rendering of the product with our company's designed Logo).

- Confirm the details (adjustments for logo position, size, etc.)

- Product production (will enter mass production after mailing the sample to you for confirmation)

4: One-time Order Fulfillment and Return/Exchange Policy:

（1）In general areas, using YTO Express, with no weight limit, the shipping fee is 2.5 yuan.

Postage for remote areas: except for Xinjiang, Tibet, and Qinghai, 5 yuan for 2 kg, 6 yuan for 3 kg; for Xinjiang, Tibet, and Qinghai, 18 yuan for 1 kg, 30 yuan for 2 kg, 42 yuan for 3 kg.

If there are any invoices and free gifts, please send them back together. If they are lost, they will be deducted at the market price.

（4）Customer's own reasons (address, phone number error, rejection, etc.) for the cost of logistics re-signing will be borne by the customer themselves.

（5）Warranty (non-man-made issues): One-year warranty, return and refund are available within 7 days. After 7 days, return for a replacement, with each party paying for one-way shipping (buyer pays for the return shipping, and we pay for the new replacement shipping).

5: One-stop cross-border service:

Label Size: 5*3cm, 6*4cm, 7*2cm, 8*6cm, 10*10cm;

（1）Product labeling on the body requires manual labor fees.

（2）Product packaging with labels requires manual labor fees.

Product switches provide insulation protection and require manual labor fees.

（4）Platform Listing Service: Provide product photos, CE, ROHS qualifications required by the platform.

6: About the invoice:

The page displays the price, which is the price excluding tax, and the ticket point is calculated separately.

If you need to issue an invoice, please contact the online customer service when placing your order. The following invoice information is required:

（1）电子发票：公司抬头+税号+接收邮箱" Translation: "（1）Electronic invoice: Company's head office + Tax number + Receiving email

(2) Tax invoice: Company's name and address, tax number, bank account information, company address, and contact number

7, Does the product packaging have factory information? I don't want customers to know where I get my goods from.

Answer: Our factory has two types of stock products with labeling methods, as follows:

English packaging and English instruction manual

【English Version】Chinese packaging, Chinese instruction manual

Dropshipping: With label attached (with our factory information), if you need to modify the label content, please contact the online customer service when placing your order.

Please note the version you need on the order, as orders without a note will default to the Chinese version and you will be responsible for all consequences.