Q1: Are you a factory or trading company? Where is your company located?
A1: We are a factory 100%, not trading company. Our company is located in Shenzhen, China
Q2: What is the warranty for our lamps?
A2: We have 3 years warranty for our lamps
Q3: How do you ensure the quality
A3: We are working with four QC processes to guaranty the quality: 1 .For raw materials; 2.During the half of production; 3. Final QC test one by one after aging 12 hours; 4. QC selects inspection of the packaged products
Q4: How to do if any quality problems from our reason in the warranty time?
A4: First, take pictures or videos as proof and send to us, and then we will replace new ones for free.
Q5: OEM OR ODM accepted?
A5: Yes, we can do OEM & ODM, logo on the light or package both is available.
Q6: Can we get support if we have our own market position?
A6: Please inform us your detailed market demand, we will discuss and propose helpful suggestion for you, to find the best solution for you.
Q7: What's your MOQ? Can I order small quantity for testing at first order?
A7: For new client, we accept small order for building mutual trust and long-term business relationship.
Q8: What is your shipping method suggested?
A8: Small package via courier such as DHL,Fedex,UPS,EMS; Bigger package by Air shipment; Big package via Vessel
Q9: How many days will samples be finished? And how about the mass production?
A9: Generally 5-7 days for samples making. The leading time of mass production will depend on the quantity.
Q10. What's the payment method you accept?
A10: T/T, L/C, Western union, MoneyGram
Q11: Can i visit your company?
A11:Welcome to visit our factory and it is our great pleasure
