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--------------Product Description --------------

--------------Purchase Terms--------------

Our factory specializes in the production ofValentine's Day gifts, wedding supplies, women's Day gifts, home decoration ornaments, home textile products.And other festival gifts. Our factory has a modern and tidy factory, a design team with an innovative and pioneering concept, a production management team with strict quality control, a flexible and responsible sales team, and a customer service management team that is understanding, lively, and open. We warmly welcome business customers to guide and negotiate. To provide timely and convenient service for our customers, our factory has stock available for purchase, and we welcome custom orders.

All the products produced by our factory are handmade with exquisite workmanship and reasonable packaging. We can tailor the products according to customer requirements and deliver them in a timely manner. We are partners of both foreign and domestic merchants.

Our products are suitable forValentine's Day, Christmas, Teacher's Day, weddings, birthdaysFor various celebratory occasions.

--------------Corporate Introduction--------------

Our factory adheres to the business philosophy of creating a warm and cozy life, providing a fashion, avant-garde, and modern style of love series:Frame, mirror, sachet, pillow, Christmas wreath, flower ball, gift bag, curtain clip, towel rack, heart craft pen.Our products are branded with love, suitable for Valentine's Day gifts, wedding gifts, birthday gifts, home decor, and other festival supplies.

----------- After-sales Service ---------

Invoice and Return/Exchange Policy
1. Invoice Instructions
Invoice Instructions: All prices listed in our store are ex-tax prices; if you need to open an invoice, an additional tax point will be added, please consult our customer service for more details!

2. Return and Exchange Policy
1. Time limit requirement (automatic rejection for exceeding the time limit)
Non-quality issues: A return or exchange request must be made within 7 days of receiving the product, and after customer service agrees, it must be returned within 3 days.
Quality issue: You must submit a claim within 3 days after discovering the problem, and must provide clear photographic evidence (proving the quality issue of the product, with the problem area and shooting time clearly displayed in the photos). After obtaining the customer service's consent, please return the item as soon as possible.
Time-out restriction: If the return or exchange application is not returned within 3 days from the date of submission, or if we have not received the returned goods within the normal logistics / courier time limit, the application will be rejected.
2. Cost-sharing instructions
Non-quality issues (unreasonable return/exchange): The buyer undertakes to bear the round-trip logistics costs unconditionally, or to execute the agreement reached with the customer service prior to the return/exchange;
Quality issue: Upon receipt of the returned goods that meet the quality standards, we will send the replacement/process the refund without any shipping charges, or we will proceed according to the agreement reached in advance.
Special Note: We only assume the logistics costs and are not responsible for the direct or indirect losses of the buyer (such as lost working hours, additional expenses, etc.).
3. Refund and exchange are not available under any circumstances (we will refuse all requests, please do not dispute)
Due to the special nature of the goods, non-reusable items are not eligible for a refund without a reason.
Customized products (personalized customization, no quality issues are non-refundable);
The goods and packaging are damaged, have signs of use, or are incomplete in accessories or attachments, which affect resale.
Other pre-sale goods clearly marked with "Non-refundable" (such as special offers, discounted items, and surplus stock).
Unauthorized return of goods without prior customer service confirmation (not processed).
4. Return and Exchange Operation Requirements (No Service Will Be Provided If The Items Are Not Returned As Required)
Before returning the goods, you must first contact the online customer service. After the customer service confirms that the goods are intact and do not affect secondary sales (such as complete packaging, complete accessories, no signs of use, etc.), and reach an agreement, then you can send it back.
Please attach the following when returning the goods: ① The original packaging of the product; ② A handwritten return/exchange list (please indicate: Buyer's name, delivery address, contact number, email address, and the reason for the return/exchange).
Prohibited from using the 'pay upon receipt' method to return items. Shipping costs should be paid according to the agreement reached with customer service prior to the return.
Special Statement
This after-sales service is only applicable to customers who pay via Alipay on the Alibaba platform.

We reserve the right to modify these rules at any time. Any changes will be effective immediately and will be enforced in accordance with the relevant laws and regulations.

The application for invoice opening at our store must be submitted to customer service within 30 days after the order is completed, including the relevant information (such as the company's name, tax number, email, etc.). If the application is not submitted on time, the right to open invoices will be deemed as abandoned. After customer service confirms the information is correct, the invoice will be completed within 30 working days and sent to the specified email (electronic invoice). If the application for invoice opening is late, it needs to be agreed upon by customer service, and the buyer needs to bear the possible tax difference. If the consultation cannot be reached, the invoice will not be issued.