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 Quality Issue Declaration:

     If you encounter any quality issues or are dissatisfied with something, as long as you contact our customer service, we will take the initiative to objectively help you resolve the problem, and we will never shirk our responsibilities! Giving a mid-to-low rating for no reason is ineffective for both sellers and buyers. We are here to help you solve practical problems and improve our service level. Achieving a win-win situation is our goal.

     If there are any quality problems after receiving the order"（退货）和"（换货）"两种。"退货"是指我们将为您办理退货手续，并退还您的货款；"换货"是指我们将为您更换新的商品。请您根据商品的实际状况选择相应的处理方式。"退货"和"换货"的处理结果将在收到您的售后请求后24小时内给出。Return and exchangeandDirect refundTwo kinds.
   Clarification 1: The definition of a quality problem is when a product's manufacture or assembly process results in a jewelry item that is completely unusable due to errors. Specific instances include the following: Serious rust, fracture, large-area discoloration, missing stones, missing accessoriesProblems that seriously affect wearing are not acceptable. However, we hope customers can understand some minor imperfections that do not affect wearing. Since jewelry has the characteristics of fashion and trendiness, some imperfections that do not affect wearing are inevitable. We do not promise to exchange or return items due to minor imperfections.
   MailAfter the post-sale confirmation, you can mail the quality problem goods back to our company. Please negotiate the specific mailing method with the after-sales specialist. We will bear the postage for the quality problem. You need to prepay the postage, and we will refund it to your account after receiving the goods. We do not provide separate shipping for return or exchange items. The exchange goods will be sent to you together with your next order.Attention: Our company does not accept returns by regular mail.Please leave a small note in the mail with your name and phone number, and list the goods details in a form of a list for us to check after receiving the goods. (If there is no information such as above, the goods will be returned, and we will not accept the responsibility. Please understand!)
   Statement Two:    To ensure a pleasant cooperation, please open and inspect the packaging in the presence of the courier. If there are significant issues (such as extensive damage, water damage, being stepped on, etc.), please refuse to accept the parcel. If there are quality problems with some of the products, please take photos and send them to customer service for processing.

Please view the after-sales issues with an understanding heart, we don't want to bring any trouble to you, because most of the after-sales issues actually occur during the delivery process. Over the years, we have also been deeply troubled. However, in order to ensure your shopping pleasure, we still bear the majority of the delivery mistakes on our own shoulders.