【General Information】
1. Q: Are you a manufacturer or a trading company?
- A: We are a manufacturer with our own factory, offering OEM & ODM services and one-stop solutions.
2. Q: Where is your factory located?
- A: Our factory is located in Yiwu, Zhejiang.
3. Q: How do I place an order?
- A: Inquiry → Quotation → Sample → Order Confirmation → Deposit Payment → Production and Quality Inspection → Balance Payment →Shipment.
【Customization and Orders】
4. Q: Can I customize my own products?
- A: Yes, we welcome custom requests, including fragrance, size, weight, appearance and packaging, such as labeling and gift boxes.
5. Q: What is the minimum order quantity (MOQ)?
- A: The MOQ varies depending on customization required. Please contact us for detailed information.
【Samples and Quality】
6. Q: Can you produce according to our samples?
- A: Yes, we can develop it based on your samples and proceed with production accordingly.
7. Q: Can I get samples before placing a bulk order?
- A: Yes, we provide samples for a nominal fee, which can be 100% refund in bulk orders. Shipping costs will be charged separately and token by you.
8. Q: How long does it take to get samples?
- A: Samples are typically ready within 7-15 days, depending on negotiation with customer service team.
9. Q: How do you ensure product quality?
- A: We follow strict quality control, including ingredient sourcing, production process, and final product inspections.
【Production and Delivery】
10. Q: What is your production lead time?
- A: Based on the quantity of order and complexity of customization. Typically, it ranges from 3 to 6 weeks after receiving deposit.
11. Q: Do you ship internationally?
- A: Yes, we ship our products worldwide, avaliable by sea, air, rail and express, to meet various requirements in time and cost.
12. Q: What are the shipping costs?
- A: Shipping costs depend on the destination, weight, and volume of the order. We will provide a detailed shipping quote upon order confirmation.
13. Q: What are your packaging standards?
- A: Products are packaged in five-layer reinforced cartons. If you have certain need, please inform us in advance
【Payment and Contracts】
14. Q: What payment methods do you accept?
- A: We accept bank transfers (T/T) and credit cards. Payment terms are 30% deposit and the balance before shipment.
15. Q: Is a contract required for bulk orders?
- A: Yes, for bulk orders, we require a signed contract to outline the terms and conditions of the transaction.
16. Q: What currencies do you accept for payments?
- A: We accept payments in USD ONLY. Due to its stable exchange rate, which facilitates long-term and stable cooperation. Thank you for your understanding.
17. Q: What are your delivery terms?
- A: We support EXW, FOB, CIF, and DDU. You can choose the option which is most convenient and economical for you.
【After-Sales Service】
18. Q: What is your return policy?
- A: We accept returns for defective products and damaged product during shipping. Please check the external packaging for damage within 14 DAYS of received. If the packaging is severely damaged, deformed, or exposed, please take photos and videos as evidence and send them to us. Once the issue is confirmed, we will provide a compensation solution within 24 hours.
19. Q: Do you provide after-sales support?
- A: Yes, we offer after-sales support to address any issues or concerns regarding our products.
