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About after-sales service and the details of the rules, please browse the following content:

1. It is a platform for wholesale and purchasing, and the profit margin of the goods we sell is low. The system will discount according to the amount of the customer's order. To save time for each other, please do not negotiate again.

2. The after-sales service in wholesale industry is different from that in retail industries like Taobao. Wholesale industry does not accept returns based on damage to the items (this is a customary practice in the toy industry to prevent customers from intentionally damaging the products to return them. New customers entering the industry are advised to be aware of this!). For products with quality issues, if the value of the goods reaches 200 RMB or more, they can be sent back for exchange. We will cover the shipping costs. For those less than 200 RMB, the customer will be responsible for the shipping costs.

3. This is a platform for customers to purchase goods, not a retail platform. If the customer's order amount is less than the threshold of 200 yuan, we reserve the right to refuse to ship.

Orders under 1000 yuan are usually shipped by courier, and customers can make the purchase and pay on their own. For logistics, please notify us separately.


5. Please open the package in front of the courier upon receiving the goods to check for any missing or quality issues. If there are any, please contact us immediately. Please inspect the goods within 48 hours of receipt. We will not accept any claims after this time (due to the complexity of the toy's structure, which is mostly made of plastic and electronic parts, it is easy to be damaged when it reaches the hands of children), please understand!

When you receive a courier package, please ensure that the product is not damaged before signing for it (if the courier refuses to deliver without a signature, you should know that we always open and inspect every customer's return or exchange package, and have never encountered a courier refusing to deliver). If there are any problems with the appearance, please refuse to sign for it immediately and contact us. We can claim compensation from the courier company for the affected product and postage. If problems are discovered after signing, the postage will be the buyer's responsibility.
For example, if a toy worth 30 yuan is damaged by the courier, but you sign for it, you should know that once you sign, the courier is not responsible. If you come to us and say the item is damaged, we cannot claim compensation from the courier. If we have to not only bear the round-trip shipping costs but also a damaged 30-yuan toy, it's equivalent to us losing several ten yuan each time, and the loss should be the responsibility of the courier company, so we cannot accept it. We would like to emphasize once again that buyers should inspect the goods in person before signing for them. If there is any damage to the appearance after signing, the shipping costs should be borne by the buyer. If the customer cannot meet this requirement, please be cautious when shooting, to avoid unnecessary trouble. You need to understand that toys are made of plastic. Violence sorting may not have much impact on clothes and hats, but toys and electronic products need to be inspected in person. It only takes a minute to open the box with a key and check it. This can ensure the security of our transactions. We need to work together to prevent the courier from avoiding responsibility and protect our rights and interests! In addition to quality problems such as function and other non-compression damage, if the product value reaches 200 yuan or more, it can be returned for exchange. We will bear the shipping costs. If the amount is less than 200 yuan, the shipping costs will be borne by the customer. If you need to replace parts, you can contact us to replace parts.