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Common issues are as follows

1. I would like to buy one; do you sell it?

We at Alibaba operate in wholesale. Normally, we wouldn’t sell, but we will still help every beauty enthusiast get one!

2. How is your goods resold?

Hey, hello! Wumei Home handicrafts offer bulk orders starting at 500 yuan, with individual items also available for bulk purchase. A packing fee of 5 yuan will be charged for orders below 500 yuan. All bulk orders are shipped via logistics (you can specify your preference; if not, we can find a reliable logistics provider for you). The shipping cost is paid upon delivery, and the goods are picked up by the logistics company. A 5 yuan fee is applied for every 500 yuan worth of products, and so on. Orders will be shipped within 48 hours after payment.

3. Do you support proxy shipping?

Please consult our investment marketing manager for details.

4. When can I get in touch with you?

Our working hours are on weekdays: 8:30 am–5:30 pm; we work as usual on weekends.

5. Regarding the handling of damaged products?

The company is fully responsible for the products sold, including their packaging. We will strive to do our best, partner with reputable logistics companies, and maintain good communication to ensure the goods arrive safely. If the product is damaged and cannot be repaired upon receipt, please take a photo within 48 hours and send it to our customer service for confirmation. We will keep it archived, and the handling method will be: each party bears half of the loss, which will be offset from the next purchase amount. The company adheres to the principle that cooperation leads to mutual benefit; if all losses are borne by one party alone, it is difficult to achieve a win-win situation. If all customers bear the cost, it increases their procurement costs and risks, preventing maximum value realization. If all costs are borne by us, it will increase the product sales costs, making it impossible to continue offering lower-priced, high-quality products. Sharing the risk equally is the widely accepted solution among mature e-commerce partners! If you find this difficult to accept or only want to order a single shipment, please choose carefully, as when selecting a supplier, we are also choosing customers. We aim to choose long-term partners for joint growth.

6. How should defects be handled?

Most of the handicrafts produced by our company are handmade and cannot achieve the flawless quality of mechanical products. Therefore, it is possible that some items may have minor imperfections or flaws—this is actually a characteristic of our handcrafted products! Before shipping to you, we have specialized quality check personnel who inspect and arrange the goods to ensure the products are perfect. If you have concerns or cannot tolerate even the slightest flaw, please make a purchase with caution!

7. Regarding color difference issues

All product images and detailed illustrations of our company are 100% real photos. However, due to lighting issues or differences in computer monitors, some color variations may occur. This is entirely normal. We hope you understand, and thank you for your cooperation!

9. Issue regarding the wooden frame fee

Most of the products offered by our company are ceramic handicrafts, which are fragile items. Therefore, for items worth 500 yuan, a 5 yuan wooden stand fee is charged; for those worth 1000 yuan, 10 yuan is charged, and so on.

10. When I make the payment, when will the shipment start?

Due to the 3–4 processing steps required for each product packaging, the process is quite complex. Under normal circumstances, shipping will occur within 48 hours after payment. In case of any special circumstances, we will contact you promptly. Additionally, we will strive to improve efficiency and reduce the time required. We aim to prepare the goods for you as quickly as possible and ship them out right away. We hope you can understand!

1.1. Regarding the shipping method

There are generally direct logistics services from Yiwu to all counties and cities across the country. When choosing a logistics provider, we will select the nearest unloading point for you. Of course, you can also specify a logistics company you are familiar with, and provide us with the contact information and address of the logistics company. After the shipment is dispatched, we will inform you of the shipping time, tracking number, and contact details of the consignment department.

12. Regarding product prices

We cannot offer you a very favorable price; we can only provide you the highest quality! We would rather explain the price for some time than apologize about quality for a lifetime! If the goal is simply to maximize profits, it is entirely possible to achieve rapid sales by reducing costs. However, what we lack is high-quality products that we can be proud of. To fulfill our promise, we will not sell our future—the efforts we have made to gain the recognition and support of more and more beauty seekers—just for short-term benefits. This is precisely the greatest motivation for us to continue moving forward.

1.3. Issues Related to Returns and Exchanges

First: Please check all products promptly according to your order upon receiving the goods to ensure there is no discrepancy.

A: If you notice any missing, extra, or incorrect products, please contact us promptly. We will review the ordering and delivery process immediately. If it is indeed due to our fault, we will take appropriate responsibility.

C: If there are significant defects or color variations in the product, please take photos for confirmation. If it is indeed due to our company’s fault, we will be responsible for issuing a refund or providing you with an additional item when placing your next order.

D: If returns or exchanges are made due to subjective dissatisfaction or assumptions, but there are no quality issues with the actual product, we will not accept them.

4. Can products that cannot be sold be exchanged?

Hello! Handicrafts are different from other industries. First and foremost, we support mixed orders across the entire store. You can place an order for just one item, and there will be no inventory issues. They won’t become outdated or expire; it’s simply a matter of how quickly they sell and how much profit is generated. All of this depends on your flexibility in handling the situation, so there is no problem of unsold items.

15. How is your product packaged?

Each individual product is wrapped in bubble wrap, then packaged in separate cardboard boxes, and finally placed in large cardboard boxes for secure packaging. The outer layer is reinforced with wooden strips. Each layer of packaging is designed to protect our products. These processes are carried out by our professional packing staff. Being responsible towards you means being responsible towards ourselves. Therefore, please trust us! Since business is built on integrity, only in this way can we establish long-term partnerships.

16. I’m not confident in your product; could you provide samples?

We can provide samples, but the sample price is twice the wholesale price plus packaging and shipping fees (the difference will be refunded when returning the product). Please don’t ask me why there is an increase; anyone who does business sincerely understands this.

Finally, thank you for your continued support. We will provide you with the best service possible.