ceramic elephant ornaments hallway decorations vientiane updated home crafts

Common problems are as follows:

1. Do you sell this?

We are a wholesale company, so we usually don't sell to individuals. However, we will make an exception for those who love beauty and allow them to purchase one as well!

How do you wholesale your goods?

Hello! Welcome to our home decor craft products. We offer wholesale starting at 500 yuan, with a minimum order of one piece per style. If the order value is below 500 yuan, we will charge a reasonable packing fee. All wholesale orders will be sent via logistics (you can specify, or we can help you find a reputable logistics company). The freight will be collected upon delivery, and the logistics company will be responsible for self-collection. For every 500 yuan of goods, there will be a 5 yuan wood frame fee, and this fee will be calculated accordingly. We will ship your order within 48 hours after receiving payment.

3. Do you support consignment?

Please consult our business manager for more details.

When can I contact you?

Our working hours are from 8:30am to 5:30pm, Monday to Friday. We also work on weekends as usual.

5. How are damaged products handled?

The company is fully responsible for the products sold, and we will strive to achieve this, and we will also try to find logistics companies with good reputation to cooperate and communicate well to ensure the safety of the goods. If the product is damaged and cannot be received, please take photos within 48 hours and confirm them to our customer service. We will archive and retain them. The processing method is: each party bears half of the loss, and the same amount of money will be offset when the next order is made. The company adheres to the principle of cooperation is a win-win, because if the loss caused by the damage is borne by only one party, it is inevitable that it will not achieve a win-win. If all the customers bear the loss, it will increase the cost and risk of purchasing for the customers, and it cannot maximize the value. If all our party bears, it will inevitably increase the sales cost of the product, and it cannot provide you with more low-priced high-quality products sustainably. The risk of bearing half of the risk is the recognized processing scheme by mature e-commerce merchants! If you find it difficult to accept or just want to order once, please choose carefully, because when you choose the supplier, we are also choosing the customer at the same time. We just want to choose the long-term cooperative customers to work together and develop.

6. How to handle defects?

Most of our crafts are handmade, and they cannot achieve the flawless quality of mechanical products. Therefore, it is possible that some products may have tiny pores or imperfections. This is part of the unique characteristics of our handmade crafts! Before we ship your order, our specialized quality control team conducts inspection and packing to ensure that the products are perfect. If you have concerns or cannot tolerate even the slightest imperfection, please consider carefully before placing your order!

7. About the color difference issue

All the product images and detail pictures of our company are real shots. However, due to differences in lighting or computer monitors, there may be some color differences, which are purely normal phenomena. We hope that friends can understand, and thank you for your cooperation!

9. About the issue of wood frame fees

Most of our company's products are ceramic crafts, which are fragile. Therefore, for orders over 500 yuan, we charge a 5 yuan wood frame fee, for orders over 1000 yuan, we charge a 10 yuan fee, and so on.

10. When will the shipment be made after I make the payment?

Due to the fact that each product's packaging requires 3-4 processes, the packaging is extremely tedious. Under normal circumstances, we will ship your order within 48 hours after receiving your payment. If there are any special circumstances, we will contact you in time. At the same time, we will also try to improve efficiency and shorten the time. We strive to prepare your goods as soon as possible and deliver them in time. We hope you understand!

11. About the shipping method

 Yiwu to all counties and cities basically have direct logistics, when choosing logistics, we will choose the nearest unloading point to you. Of course, you can also specify the logistics you are familiar with, tell us the contact information and address of the logistics company. After the shipment, we will inform you of the shipment time, the single number, the contact information of the consignment department, and so on.

12. About the product price

We can't offer you a very favorable price, but we can offer you the highest quality! We would rather explain the price for a while than apologize for the quality for a lifetime! If we simply pursue profits, we can achieve rapid sales by reducing costs, but what we lack is something to be proud of. For our commitment, we will not sell our future for short-term interests. We strive to gain the recognition and follow-up of more and more beauty seekers, which is the biggest motivation for us to continue moving forward.

13. About the issue of returns and exchanges

Firstly: please check all the products in your order as soon as you receive the goods to ensure that the number is correct.

A: If you find that the product is missing, over-delivered, or sent incorrectly, please contact us immediately. We will review the ordering and shipping process within a specified time frame. If it is indeed our fault, we will assume the corresponding responsibility.

If there are significant defects or color differences in the goods themselves, please take photos to confirm. If it is due to our company's fault, we will be responsible for refunding or sending you a replacement when you place your next order.

If the return or exchange is made for subjective dissatisfaction or based on imagined reasons, and there are no quality issues with the actual product, our company will not accept such requests.

Can unsold products be exchanged?

Hello! The craft industry is different from other industries. Firstly, we support mixed batching for the entire store, and you can start with a single item. There will be no stock. It will not become outdated or expire. It is just a matter of how fast it is sold and how much money is made, which depends entirely on one's own flexibility in handling this. Therefore, there is no concern about unsold items.

15. How are your products packaged?

We individually wrap each product in bubble wrap, then place it in an individual cardboard box, and finally secure it within a larger cardboard shipping box. We reinforce the outer box with wooden strips for additional protection. Each layer of packaging is crucial to ensure the safety of our products. These processes are all performed by our professional packing team, who take responsibility for your goods as if they were their own. Therefore, please trust us! Business is based on integrity, and only through this can we establish long-term partnerships.

16. I am not confident about your products. Can you provide samples?

We can provide samples, but the price of the samples is twice the price plus packaging and shipping fees (the difference will be refunded when returning the order). Please don't ask me why I have increased the price. People who are sincere in business understand.

Thank you for your continued support. We will provide you with the best service.