Customer Q&A
1. I would like to know what the shipping cost is?
Answer: The shipping cost is the actual expense based on the delivery method selected by the customer. Generally, shipping is done via express delivery (the shipping fee is calculated based on the actual weight and distance of the goods).
If the customer has special shipping requirements, we will try our best to meet them. Please rest assured that the company will not charge extra for the freight; if any extra amount is incurred, it will be refunded to you.
2. I would like to review some products. Do you have a price list? Could you send it to me?
Answer: All prices are listed on the website. You can check them or consult our customer service if needed.
3. Are the images on your website in stock?
Answer: Except for the custom-made section, most items are available, as we have a large number of wholesale customers. Occasionally, some products may be temporarily out of stock. If this happens, our customer service will notify you promptly to exchange the item. If the customer refuses the exchange, the company will return the excess payment to you immediately.
4. Is everything on the website yours?
Answer: Yes, the prices on the website are as follows. You can apply to become a member of us. Members can enjoy membership discounts based on the accumulated amount and number of orders.
5. How are your products selling? Are you selling directly online?
Answer: It can be purchased online, or...Through customer service inquiry
6. How should I fill in the shipping cost when placing an order?
Answer: Generally, the shipping cost is automatically calculated based on the weight of your items and the delivery location. In special cases where no shipping cost is generated, you can simply enter a number (e.g., 8). After submitting the order, our customer service will adjust the order amount based on the actual weight of the items you ordered and the required shipping method. Once the amount is updated, you can make the payment. If you need to use logistics services, please contact customer service for a detailed calculation.
<t_QUESTIONnaires>Note: If the above information does not answer your questions, please contact customer service directly. We will provide detailed answers.</t_QUESTIONnaires> 
