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Common Questions & Wholesale Rules: Placing an Order is Considered as Agreement
 
1: What express delivery do you use? Can I choose another one?
A: At present, we cooperate with YTO Express. For other courier services, you need to contact the customer service to make up the difference, and the goods will be shipped the next day. If you need to make up the difference with SF Express, you can ship it the same day, but EMS is not available. 2: Can the price be cheaper? A: The prices on the website are the factory prices. If the order amount exceeds 10,000 or the cumulative order amount exceeds 10,000, you can negotiate with the customer service, or you can contact me directly by phone. 3: If I don't meet the shipping amount, can I get free shipping? Can I send a gift? Can I round off? A: No way! We support mixed batches and do not oppose retail, but please do not bring the habits of Taobao into wholesale! 4: What should I do if I want to return or exchange the goods after receiving them? A: Non-quality problems do not accept returns or exchanges. If you want to return the goods, you need to bear the round-trip freight and packing costs (order amount 10% + 5 yuan). If you find any quality problems after receiving the goods, you can take a screenshot and contact the customer service, and we will definitely actively solve it.
5: After placing an order, if I change my mind, what should I do? A: You can apply for a refund within 1 hour after placing the order. If it exceeds 1 hour, you need to compensate for the packing fee and express label fee, totaling 5 yuan. 6: I am also in Yiwu, can you deliver the goods? A: If the order amount is over 2000 yuan, we can deliver the goods to your door. 7: How good is the quality of the products? A: We are a ten-year-old factory with experience in hair accessories processing and production. The longevity of business is all about quality, and we especially value it. 8: Why did you drop the price soon after I just ordered? A: Due to the instability of some raw material prices, if the cost drops, we will lower the product price to benefit customers, so this situation is inevitable. If the product price drops after you place an order within 3 days, you can contact the customer service, and after verification, the difference will be returned unconditionally (except for temporary discounts caused by activities); if the product price rises after the order, we will not contact you to make up the difference.
 
Are the products on the shelf in stock? What should I do if there's no stock?
Answer: All our products are sold in stock, and the precious items displayed on the page are all in stock. Please rest assured to purchase. Due to the large variety of products and daily sales, there may be cases where individual products are not removed in time, causing stockouts. Please understand, and we will contact you in time by phone or Alipay message and handle the situation.
 
I don't have Alipay. Can I make a bank transfer?
Answer: We recommend using Alipay, which ensures both the safety of the payment and convenience for future shopping. If you find it really inconvenient, you can accept bank transfers. Before making a bank transfer, please take a picture of the product and note that you will be making a bank transfer. This will help us to ship the goods to you as soon as we receive the payment. After making the bank transfer, please contact us via Taobao or mobile phone with your Alibaba account, the bank where you made the transfer, and the amount. We will check the payment and arrange the shipment once the goods are verified.
 
Can the goods be selected according to style and color?
Answer: When the goods are listed, the option to choose styles and colors has already been set. Please browse the page to see the labels, and if there are any special needs, please indicate them in the remarks. We will try our best to meet your needs, but if there are any stock or color shortages, we will have to send them to you at random. Please understand!
 
 
After-sales Service and Feedback
Q: Please do not leave random negative or neutral reviews.
Answer: Whether you encounter service or product quality issues, as long as you contact our after-sales Wang Wang, we will definitely take the initiative to objectively help you solve the problem, and we will not avoid any responsibility. Giving a middle or negative comment at the slightest provocation is ineffective for both parties. We hope to retain every friend who likes "Duo Xiu Jewelry" and solve your actual problems, thereby improving our service level. We hope that every customer will have a pleasant online shopping experience at "Duo Xiu Jewelry"!
 
Q: If there are missing or quality issues with the product after receiving the shipment, what should I do?
Answer: If there are any missing items after receiving the goods, please contact us within 24 hours. If there are any quality problems, please take photos of the goods within 48 hours after receipt and send them to us for confirmation. We will provide you with a satisfactory solution.