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1. When picking up the goods, the buyer should carefully inspect the items in front of the logistics company personnel. If the outer box is severely deformed, damaged, the sealing tape is broken or missing, or the sealing adhesive is incomplete, and there are clear signs of opening or unpacking, please open and count the items in person. Any discrepancies must be resolved through face-to-face negotiation with the logistics company for compensation. If an agreement cannot be reached, do not take the goods away yet; contact us at the freight station for consultation. Otherwise, upon signing for the delivery, it will be considered accepted without any objections.

2. We ship for clients and handle the shipping procedures. All freight is payable at destination. If any damage occurs upon pickup, it can be compensated using the freight payment. It is generally recommended not to pay in advance.

1. We do not accept returns in principle. If there are quality issues at the time of production, we can negotiate a replacement, but the shipping costs will be borne by the buyer. After receiving the returned product, we will include it with the replacement when the customer places the next order. If you cannot accept shipping the replacement together with the next order, the shipping fees will be at the buyer’s expense! Please inform our旺旺 customer service before returning the item!!!

2. Due to the unique nature of toy products, which cannot be compared to home appliances, all toy products sold by our company do not benefit from the three-package policy. If any issues arise after use, our company shall not assume any responsibility. Within our capabilities, we will assist in resolving these issues, but all related costs shall be borne by the customer. Special products will be handled according to the agreements reached between our customer service staff and the clients.

3. The following conditions do not allow for returns or exchanges: products with damaged or incomplete packaging, missing accessories or related documents, repairs or modifications made without authorization, use or storage not in accordance with normal methods, and items that have exceeded the post-sale service period.

1. All products we sell undergo strict inspection by quality inspectors to ensure product quality. However, due to various uncertainties, our factory can only guarantee that 97%-98% of the products will have no issues upon delivery, while 2%-3% falls under the exclusion of liability.

2. All goods sent by this business are brand new. Before shipment, we ensure that the product packaging is intact and clean, and the outer boxes are sturdy. However, during transportation, especially on long-distance routes, some products may suffer damage due to shipping conditions (such as minor scratches from collisions or slight deformation of colored box packaging). The transportation is carried out by a third-party logistics company, which is beyond our control; we will not be responsible for any damage caused by transportation. Shipping time is affected by various factors such as weather, vehicle arrangements, and traffic conditions, and such delays cannot be used as reasons for return.

3. Our toys are high quality at affordable prices—they offer great value for money. Some buyers report issues such as rough craftsmanship, defects, poor materials, or differences from expectations after receiving the items. However, these do not constitute quality problems. Nothing is perfect; please understand that some buyers may be too picky. Consider these factors carefully before purchasing, and feel free to ask us if you have any questions.

4. All dimensions are measured manually, and a 1–2 CM error is normal. All images are uploaded from actual photography; due to factors such as lighting and different monitors, there may be some color variations. Please understand.

This clause becomes effective automatically when the customer decides to order our products, and no separate signatures or seals are required from either party. If you do not agree with any of the above clauses, please consider carefully before confirming your agreement before ordering products from us.