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Friendly reminder: Due to different production batches, there may be slight color variations.

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  2. Regarding colors

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  Information such as the color, pattern, and packaging of the web page products is for reference only. Differences in color between product images and actual items may occur due to shooting lighting and color differences on different monitors. All details shall be based on the actual product. If there are any differences between the product’s color, pattern, or packaging and the description on Alibaba, it is not considered a quality issue, and we do not accept returns.

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  3. Regarding after-sales service

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  a) Items damaged due to human factors (such as unauthorized repairs, misuse, collisions, negligence, abuse, accidents, modifications, or incorrect installation), items with incomplete packaging, and items that have been reprocessed – we will not accept returns.

  
  

  b) Since the factory may modify the product packaging based on production conditions, the outer packaging and images on the website may differ from those of previously purchased items. This does not constitute a quality issue, and we do not accept returns due to this reason;

  
  

  c) Multi-color and diverse products are randomly distributed by default. The company will do its best to meet the product colors and styles specified by customers in the order notes. If the warehouse inventory does not meet the customer’s requirements regarding colors or styles for a specific order, we do not accept returns arising from this

  
  

  d) Reasons related to personal preferences (smell, color, model, appearance) will not result in a return; if the buyer believes there is an issue with the product quality, please provide a legally recognized written assessment; otherwise, a return will not be accepted

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  e) Package damage: Upon receiving the package, please verify whether there is any damage or loss of goods before signing for it. If so, ask the courier to provide a certificate before signing, and contact us. Otherwise, we cannot claim compensation from the courier company, and therefore cannot provide any after-sales service, including for lost or damaged goods.

• 4. Regarding out of stock:

• Due to the large number of orders we need to handle daily, and since our inventory allocation is based on the order payment sequence, some orders may experience shortages. To ensure customers receive their goods promptly, if the shortage is below 30% of the order amount, we will deliver the goods as usual without notifying the customer. After receiving the goods, customers can request a refund for the missing items (we will not resend the goods). If customers are unwilling to accept this policy, please note it in the order details, and we will process it according to the note.

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  5. Regarding shipping

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  We are a wholesale company and do not engage in retail sales. If you purchase for personal use (for example, most items in an order are in quantities of 1 or 2), please take a different route, as we cannot guarantee timely delivery to individual users.

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  6 Regarding Returns

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  If there are quality issues with the products, you may return or exchange them within 60 days. We allow one return or exchange per order. You can accumulate the defective items and send them back to our company every 45 days. Please cover the shipping cost upfront; after receiving the items, we will reimburse 1 kilogram of shipping fees according to the calculations published on our website (the shipping fee standards for both shipments and returns are the same). You may also choose to return the defective items immediately, but the return shipping cost will be borne by you. If you have any questions, please contact customer service.