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★After-sales Service
1. We do not accept returns in principle. If there are quality issues at the time of production, we can negotiate a replacement, but the shipping costs will be borne by the buyer. After receiving the returned product, we will
The replacement item will be sent together with the next order shipment. We cannot accept this situation, and the shipping cost shall be borne by the customer! Please inform our company's Wangwang customer service before returning the item!!
2. Due to the special nature of toy products, which cannot be compared with home appliance products, all toy products sold by our company do not benefit from the three-guarantee policy. If any issues arise after use,
The topic; our company assumes no responsibility. If within our capabilities, we will assist in resolving these issues, but all related costs shall be borne by the customer. Special products
Processed in accordance with the relevant agreement reached between our customer service staff and the customer.
3. The following conditions do not allow returns or exchanges: returned products with damaged or incomplete packaging, missing accessories or related documents, unauthorized repairs or modifications, and cases where the product has not been used as intended.
Products used or stored, with a period after sale for after-sales service.
★ disclaimer clause
All of our sold products are strictly inspected by quality inspectors to ensure product quality. However, due to various uncertain factors, our factory can only guarantee a delivery rate of 97%-98%.
The product quality is flawless; 2%-3% falls within the scope of exemption.
2. All goods issued by this business enterprise are brand new. Before shipment, we ensure that the product packaging is intact and clean, and the outer box is sturdy. However, during transportation, especially for some long...
In the city of Tu, it is possible that some products may suffer from shipping damage, such as minor scratches due to collisions, or slight deformation in some color box packaging. The shipping is carried out by a third party.
The shipment was completed, which is beyond our control. We will not be responsible for any damage caused due to transportation issues. The delivery time is affected by weather conditions, vehicle arrangements, traffic conditions, and many other factors.
Due to the influence of certain factors, it is not a reason for return.
3. Our toys are high quality at affordable prices—worth every penny. Some buyers found the craftsmanship somewhat rough, with defects, and that the materials were not as good as expected.
Questions like samples, etc., but none of these are quality issues. Nothing is perfect; please understand if you are too picky. Consider and review carefully when making a purchase.
For any questions, please contact us.
4. All dimensions are measured manually; a deviation of 1–2 CM is normal. All images are uploaded as actual photos, and due to factors such as lighting and different monitors, there may be certain color variations.
Sorry, please bear with us.
This clause becomes effective automatically when the customer decides to order our products, and no separate signatures or seals are required from both parties. If you do not agree with any of the above clauses, please consider carefully before giving your consent.
Place an order for products with our company again