Purchasing Terms: This product includes one shipping box (valued at 50 yuan: it is a thickened foam box inside, and a cardboard box outside).

Please read the following death compensation regulations and the scope of damage claims carefully before purchasing to avoid post-sale disputes and reject malicious negative reviews:

Live Purchase Terms and Conditions:
1. Once the live products are shipped, we do not accept returns or exchanges. Please ensure you have carefully considered before placing your order.
2、Directly refuse to accept, or due to the buyer's personal reasons delay the delivery or sign after not in time to open the box, leading to the death of the living, no refund of any fees.（If the pet dies or is returned due to reasons such as not picking up the parcel in time after signing, leaving the address incorrectly, providing a wrong phone number, or being unable to contact the recipient for a long time after signing, etc.）
3. Do not open the box in front of the courier. If you open the box in front of the courier and there is any death, there will be no after-sales service. Please take a complete unboxing video, and if there is no complete unboxing video, there will be no after-sales service.Please contact us within 2 hours after receiving the goods. After we receive the photos and unboxing video, we will reply to you and compensate you in cash according to the compensation standard to your Alipay account.
4. The store is only responsible for deaths during transportation. Due to the varying levels of personal breeding skills, we will not be responsible for any casualties after the fish are put into the tank. If you encounter any questions during your normal feeding process, feel free to consult at any time.We only assume responsibility for deaths during transportation, not for deaths during breeding. Please read carefully.

Please take a complete unboxing video, and there will be no after-sales service if there is no complete unboxing video! If the buyer dies in a city below the county level, the buyer will bear the cost themselves. If the courier arrives within 48 hours, they also enjoy the after-sales service of death compensation.

Fish after-sales compensation rules: Contact us within 2 hours after receiving the goods, and send the photos of the dead fish and the unboxing video to the customer service Alipay. We will compensate you for the excess part of the death beyond 10%.For example: If you buy 100 fish and 100 of them die, we will compensate you with 90! If 15 of them die, we will compensate you with 5!IfDeath has not reached 10%.We do not assume any liability for compensation, please be informed by all buyers! If you click on this link, it means you agree to the after-sales compensation rules!

After we receive the photos and unboxing video, we will respond to you and compensate you in cash according to the compensation standard to your Alipay account.We are only responsible for the price of the fish itself, and we are not responsible for the compensation of transportation costs.

Express freight calculation rules：

1. Silver Carp (0.3 yuan per piece):

In Guangdong, the fee is 45 yuan for the first 100 pieces, and an additional 35 yuan is added for every 100 pieces beyond that.

 2. Silver Carp (0.6 yuan per piece):

 In Guangdong, the fee is 45 yuan for the first 100 pieces, and an additional 35 yuan is added for every 100 pieces beyond that.

 3. Small Goldfish (0.6 Yuan per piece):

In Guangdong, the fee is 45 yuan for the first 100 pieces, and an additional 35 yuan is added for every 100 pieces beyond that.

After you make the payment, you must clean your pond and fish tank once, removing all the original fish, and then disinfect the pond or tank and all equipment with potassium permanganate. Rinse with clean water and then fill with tap water, not pond water, as pond water contains bacteria. After adding water, make sure the filtration pump and oxygenation equipment are operating, waiting for the fish to arrive.

When you receive the fish, please do not open the package immediately. First, tear off the packaging box and take out the fish bag. Place the fish bag into the water in the pond or tank and let it stand for about half an hour. In northern areas, it must be at least one hour to allow the water temperature in the bag to balance with that in the pond or tank. Then, open the bag. You must add the prescribed amount of pond medicine according to the instructions to the bag, and then slowly add water from the tank or pond using a spoon. It is best to add water until there are bubbles. When the water in the bag is more than half full, you can gently catch the fish with a net and place them in the tank or pond. Note: Do not put the water in the bag into the tank or pond, this is the safe way to add the fish.

    Before Purchase Please read the following death compensation regulations and the scope of the claim area carefully to avoid any post-sale disputes.Refuse malicious negative or low ratings：

      Please take a complete unboxing video, or there will be no after-sales service if there is no complete unboxing video!Death buyers in cities below the county level, including the county level, are responsible for their own losses. If the express delivery arrives within 48 hours, they also enjoy death compensation after-sales service.

Fish after-sales compensation: Contact us within 2 hours after receiving the goods, and send the photos of the dead fish and the unboxing video to the customer service Alipay. We will compensate you for the excess death.ten percentFor example: if you buy 100 fish and 100 of them die, we will compensate you with 90 fish! If 15 of them die, we will compensate you with 5 fish! If the death rate does not reach 10%, we will not assume any liability for compensation. Please be aware of this! If you click on this link, it means you agree to the after-sales compensation rules!

 After we receive the photos and unboxing video, we will respond to you and compensate cash to your Alipay account according to the compensation standard, we are only responsible for the price of the fish itself, and are not responsible for the compensation of transportation costs.

 The fish will safely arrive at your place, and you must carefully follow the steps to put them into the pond. If the fish die after being put into the pond, we will not assume any responsibility for compensation. However, if you notice any abnormal behavior in the fish after they are put into the pond, please call us for advice. We will help you and guide you on how to handle the situation.

If the fish in the package exceeds 5,000 yuan in value and dies, you must freeze it and we have the right to verify it before making a decision on compensation.
Regarding the issues of the death report exceeding the time limit or the damage caused by the customer's negligence to the fish, we will not be able to make any compensation. If you need to import fish, we will also handle it in the same way, but the time you have after receiving the fish is only 5-6 hours. Please make sure you calculate it before purchasing.
Regarding the assurance of imported fish, we guarantee the quality and specifications of the fish you choose. Each box of fish comes with a fish farm invoice and a quality guarantee certificate, so you can rest assured when making your purchase.