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One, Cross-border Services

All products sold in our store are cross-border products that comply with certification requirements in regions such as the United States, the European Union, and the Middle East, and we hold relevant certificates. For detailed certificate information, you can refer to the bottom of the packing list in the product details page, or you can contact us directly to obtain them. We can provide you with certificates and also provide custom services such as labeling and box markings. However, please note that once production of such custom items begins, it cannot be canceled halfway. If you are concerned, please be cautious when placing an order.

Section Two: About Invoice Issuance

All our quotes are bare prices and do not include tax. If you need to open an invoice, please contact customer service. To open an invoice, you need to provide the enterprise name, tax number, and other information to customer service. For invoices for special invoices, payment must be made by public to public, and for ordinary invoices, payment is not limited. After receiving the complete information and the special invoice payment by public, the invoice will be opened within 3 working days. Note: Orders with a small amount may not be able to open an invoice, please consult customer service for details.

Section Three: Qualification Rate

We produce high-value-for-money toys, not crafts or precious goods. Our products are primarily wholesale, with a pass rate of about 98%, and about 2% of quality issues are exempted in accordance with standards and regulations. During production and transportation, there may be minor scratches or slight color fading. Such minor issues that do not affect normal use are considered minor. If there are serious damage or complete loss of function, which affects use, it is considered a serious issue. The seller is responsible for exchanging goods for serious quality problems. For minor issues that do not affect use and do not affect resale, we can exchange the goods. Freight charges are the buyer's responsibility. Please exercise caution when purchasing if you are sensitive to this.

Section 4: After-sales Service

All our products are strictly inspected before shipment to ensure quality assurance. Plastic toys must be carefully inspected upon receipt, and damaged items can be rejected. If there are any quality issues before use after signing, Component damage,Free shipping and returns are available, and if there is a shortage or omission, it can be free to make up for the next batch of supplies. If you need to make up immediately, you need to bear the shipping costs.

Article 5: About Returns and Exchanges

Wholesale orders are not subject to returns or exchanges except for quality issues. Distribution orders support a 7-day return or exchange policy, but the following conditions must be met: the product cannot affect secondary sales, otherwise returns will be processed at a 60% discount and full refunds will not be issued; the factory is not responsible for shipping costs for returns, and the shipping costs must be confirmed by the customer service. Return shipping costs can be applied through the 1688 platform logistics return; the factory refuses to receive payment items.

Please read the above rules carefully. If you have any questions, please contact our customer service.HoweverIf you pay for our products, it means you have accepted the above rules. If a trade dispute occurs after the inquiry.The above will serve as evidence for resolving disputes.