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1. Cross-border services

All products sold in the store are cross-border items that meet the certification requirements of the US, EU, Middle East, and other regions, and hold relevant certificates. For detailed certificate information, you can refer to it at the bottom of the packing details on the product page, or contact us directly for access. We can provide you with the certificates, along with custom labeling and box marking services. However, please note that once such custom services begin production, they cannot be canceled midway. Those who are concerned should proceed with their orders carefully.

2. Regarding Invoicing

All of our quotes are bare price, excluding taxes. Please contact customer service if you need an invoice. To issue an invoice, you must provide information such as the company name and tax ID to the customer service. For special invoices, payments must be made between companies; for regular invoices, payment methods are not restricted. An invoice will be issued within 3 working days after receiving all required information and the special invoice with a company payment. Note: Invoicing may not be possible if the order amount is too small. For details, please consult customer service.

III. Regarding the passing rate

We produce cost-effective toys, not handicrafts or valuable items. The products are mainly sold in bulk, with a quality rate of approximately 98%. Approximately 2% quality issues are exempt from liability according to standards and regulations. Minor scratches, slight fading, etc. may occur during production and transportation; such issues that do not affect normal use are considered minor. Severe damage or complete loss of function that affects usability is considered serious, and the seller is responsible for replacing products with serious quality issues. For minor issues that do not affect use and do not impact secondary sales, a replacement can be provided. The shipping cost is to be borne by the buyer. If you have any concerns, please purchase with caution.

IV. Regarding After-Sales Service

All our products undergo strict inspections before shipment, ensuring quality assurance. When receiving plastic toys, careful inspection is required; damaged items will be rejected. If there are quality issues after receipt but before use,Component damageFree shipping is available for returns and exchanges. If any items are missing or under-delivered, a replacement can be provided free of charge in the next order. However, if a replacement is requested separately, the customer must bear the shipping cost.

5. Regarding Returns and Exchanges

For wholesale orders, returns and exchanges are not accepted unless there are quality issues. For distribution orders, 7-day no-reason returns and exchanges are allowed, but the following conditions must be met: the product must not affect secondary sales; otherwise, the return will be processed at 60% of the original price with no full refund. For no-reason returns, the manufacturer is not responsible for shipping costs, and the cost needs to be confirmed with customer service. Shipping costs for returns can be handled via the 1688 platform logistics; the manufacturer does not accept payment upon delivery.

Please read the above rules carefully. If you have any questions, please contact our customer service.ButIf you make a payment to purchase our products, it indicates that you have accepted the above rules. , for example, if a trade dispute arises after investigation, the above will serve as proof for resolving the dispute.