smiley kitchen pipe unclogging hook sewer toilet drainage facility household sink drainage anti-blocking cleaning hook

About Express Delivery and Shipping

Our store defaults to using ShenTong and YunDa express delivery services. If your area cannot be reached by these services, please contact our customer service in advance to specify the express delivery services that can be delivered to your area. We will help you ship the goods within 24 hours after you make the payment. Dear customers in JiangSu, Shanghai, and other nearby areas can normally receive the goods the next day. We will try our best to arrange the shipment within 0 hours. If the express delivery causes you to receive the goods later than expected, please treat it rationally.

About after-sales service.

No matter what problems arise, whether it's the quality of the service or the goods, as long as you contact our customer service, we will definitely solve all your problems sincerely. Buyers who apply for refunds or returns without contacting us do not benefit either party. We hope to solve your actual problems more. We sincerely request that buyers who like to apply for refunds or returns without communication please show mercy. We promise that there will be no unsolvable problems after communication.

7-day no-questions-asked return and exchange policy

Quality issue: return and exchange are available within 7 days, but the seller must bear the round-trip shipping costs (no damage due to human error).

Size Issue: Returns and exchanges are allowed within 7 days without a photo, buyer is responsible for the round-trip shipping costs (provided the product is intact and undamaged).

Refund and exchange policy: If you wish to return or exchange an item within 7 days, you can do so without providing a photo proof. The buyer is responsible for the return shipping fee (provided the item is in perfect condition with no damage).

Wrong goods: return and exchange within 7 days, need to take photos, seller bears round-trip shipping costs (goods intact and undamaged).

Return and exchange issues:

① We guarantee a 7-day return policy without any reason. For returns due to non-quality issues, the buyer is responsible for the round-trip shipping fees. For returns due to quality issues of the product or our store's responsibility, the round-trip shipping fees will be borne by our store.

② We do not accept prepaid items, self-collection items, or returns from SF and EMS due to our responsibility. For returns caused by our fault, please pay for the shipping fees first. We will return the prepaid shipping cost to you via Alipay once we receive your returned item.

③ For goods that have been used or affected by secondary sales, we do not offer exchanges or returns, please understand.

Regarding color difference and quality.

Dear buyer, due to factors such as monitor or lighting conditions, there may be some color differences in the pictures you see. We will try to reduce the color difference as much as possible. Color difference issues will not be used as the basis for complaints, low ratings, or returns and exchanges.

All products in our store are manufactured by our cooperative factories, and we have sufficient supplies. Please feel free to shop with confidence.

About the receipt" 或者 "Regarding the receipt

Due to the inevitable collision during transportation, which may cause damage, please ensure that you inspect the goods in person when signing for the delivery. If you find any damage, you must cross out your signature on the courier's receipt and refuse to accept the delivery. If the courier does not allow you to inspect the goods, please notify us and we will handle it. We will negotiate with the courier company on your behalf, so you will not incur any economic losses. Otherwise, once you have signed for the delivery, we will not be responsible for any damage. This product is a special offer item. If the logistics causes damage during transportation, we can exchange the goods. The freight cost for the exchange must be borne by the buyer. If you do not wish to bear this freight, please do not make the purchase.