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Currently, the white shoe rack has a pinkish hue due to the product's characteristics. If you are concerned, please consider carefully before purchasing!

About Express Delivery and Shipping

Our store defaults to using ZTO Express and YTO Express for shipping. If your area cannot be reached by these services, please contact our customer service in advance to specify the shipping method that can be delivered. We will help you ship the goods within 24 hours after you make the payment. For our dear customers in Jiangsu, Zhejiang, and Shanghai, the goods can usually arrive the next day. We will try our best to arrange the shipment within 0 hours. If the delivery is delayed due to the courier service, please understand and be patient.

About after-sales service.

No matter what problems arise, whether it's the quality of the service or the goods, as long as you contact our customer service, we will definitely solve all your problems sincerely. Buyers who apply for refunds or returns without contacting us do not benefit either party. We hope to solve your actual problems more. We sincerely request that buyers who like to apply for refunds or returns without communication please show mercy. We promise that there will be no unsolvable problems after communication.

7-day no-questions-asked return and exchange policy

Quality issue: exchange or refund is available within 7 days. Photos are required. Seller will bear the round-trip shipping costs (no damage by human hand).

Size Issue: Returns and exchanges are allowed within 7 days without the need for a photo. Buyer is responsible for the round-trip shipping costs (provided the product is intact and undamaged).

Return and Exchange Policy: You can return or exchange the item within 7 days without providing photos. The buyer is responsible for the round-trip shipping costs (provided the item is in perfect condition with no damage).

Wrong goods: exchange or return is available within 7 days, with a photo required. The seller will bear the round-trip shipping costs (provided the product is intact and undamaged).

Return and exchange issues:

① We guarantee a 7-day return policy without any reason. For returns due to non-quality issues, the buyer is responsible for the round-trip shipping fees. For returns due to quality issues of the product or our store's responsibility, the round-trip shipping fees will be borne by our store.

② We do not accept prepaid items, self-collection items, or returns from SF and EMS due to our responsibility. For returns caused by our fault, please pay for the shipping fees first. We will return the prepaid shipping cost to you via Alipay once we receive your returned item.

③ For goods that have been used or affected by secondary sales, we do not offer exchanges or returns, please understand.

Regarding color difference and quality.

Dear buyer, due to factors such as monitor or lighting conditions, there may be some color differences in the pictures you see. We will try to reduce the color difference as much as possible. Color difference issues will not be used as the basis for complaints, low ratings, or returns and exchanges.

All products in our store are manufactured by our cooperative factories, and we have sufficient supplies. Please feel free to shop with confidence.

About the receipt" 或者 "Regarding the receipt

Due to the inevitable collision during transportation, items may be damaged, so please inspect the goods in person when signing for the delivery. If there is any damage, you must cross out your signature on the courier's receipt and refuse to accept the delivery. If the courier does not allow you to inspect the goods, please notify us so we can handle the situation. We will negotiate with the courier company on your behalf, so you will not incur any economic losses. Otherwise, once you have signed for the delivery, we will not be responsible for any damage.