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All products in our store are custom-made. Please contact the merchant before placing an order to quote according to customer requirements.

Tongyuheng Crafts Factory adheres to the motto of 'integrity as the foundation, continuous improvement, fair pricing, and common development'. We are constantly striving to provide: high-quality products, prompt delivery, reasonable prices, and excellent service. We strive for mutual trust, mutual benefit, equality, and cooperation, ensuring that every collaboration maximizes profits for our clients, effectively enhancing your corporate brand image. Our goal is to ensure that every client can complete their collaboration with ease, efficiency, and without unnecessary time. We sincerely welcome clients from all over the world to cooperate through personal visits, correspondence, or phone calls.

（一）Purchasing Process

       The manufacturer provides product quotation based on customer's requirements (material, size, quantity, packaging, tax invoice, logistics, etc.); after the customer accepts the quotation, they provide the design draft to the manufacturer; after the manufacturer confirms the draft document, the customer pays the prototype fee, and the manufacturer makes the prototype and sends it to the customer; after the customer confirms the sample, they sign the production contract, and the customer pays 30% of the deposit, then the factory produces the bulk goods; after the bulk production is completed, the customer can inspect the goods (take photos or send the bulk sample to the customer for confirmation or personally inspect the goods), and pay the balance, and the manufacturer arranges the shipment to the customer.

（二）Article Requirements

 Provide a complete CMYK format artwork.

 The document format for the artwork is CDR, AI, or PDF with a resolution of at least 300dpi, and the text should be converted to curves.

 The design artwork must have an additional 1.5mm bleed on all sides beyond the finished product size.

（3）Payment Method

 Support Alipay escrow transaction

 Supports bank transfer (company account/personal account)

 ◆ Supports cash on delivery within Guangdong Province (Logistics collects the payment)

Customized business is different from some retail businesses on Taobao. We pay more attention to the customized customer experience and understand the importance of maintaining customers. It's not just a transaction relationship; we need more trust and tolerance than the retail industry. Because we not only want to be strategic business partners but also close friends. Judian is willing to witness our bright future with you. In order to increase our trust and tolerance and reduce unnecessary misunderstandings and friction, we make the following warm explanation, please pay attention to review.

1. About the samples

All products are for demonstration of our manufacturing capabilities and can be used as reference samples. The trademarks involved belong solely to the trademark holder. Samples are provided free of charge, with the courier fee to be paid by the recipient.

2、关于价格

The price marked is for reference only and not the transaction price. The price of the product is determined by factors such as material, specification, quantity, and packaging. If any of these factors changes, the price will also change. Welcome new and old customers to consult online.

3、关于颜色

a、All products in our store are photographed with actual items, and the colors are professionally checked. The color of the actual items is as close as possible to the flat layout picture. However, due to differences in color contrast and color temperature of computer monitors, etc.; b、All products are measured by hand. Due to the variety of product shapes, there may be slight differences in measurement standards; c、All products are weighed by weight. We ensure that the product weight is as close as possible to the actual weight. We do not accept returns or exchanges due to the above-mentioned circumstances.

4. About Quality

Product quality is the cornerstone of a company's survival, and it is also a principle that we established at the very beginning of our entrepreneurial journey. However, even the best quality cannot guarantee a 100% pass rate. If you receive goods with a defect rate higher than 2%, please contact our after-sales customer service to negotiate and resolve the issue to ensure the interests of both parties. Note: For those who are perfectionists and buy items for personal use, please purchase at our physical stores. We are unable to provide retail standard after-sales service. Please understand and forgive.

5. About Customer Service

If your inquiry is not responded in time, it may be due to a large number of inquiries at that time or system malfunctions. Customers can leave messages for customer service or directly call to contact.

6. About Payment

Prepay 30% deposit, and the balance will be paid after the goods are inspected (either by taking photos, sending large order samples, or personally visiting the factory). Then the goods will be shipped.

7. About Shipping

We have many express logistics companies to choose from in the Pearl River Delta, including SF Express, PING AN DA, You Su Express, Suer Express, Lian Hao Tong, Yuntong, etc. For cross-province logistics, we have companies like DEBANG, Tiandi Huayu, City Star, Xinalong, Xinbang, Shenghui, Shensheng, etc. For international logistics, we have options like DHL, UPS, EMS, TNT, FEDEX, etc. Of course, customers can arrange the logistics they need according to the convenience of their own region, and we will do our best to match.