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Purchasing Terms

After-sales instructions: 1. Product Damage Issue: Please inspect the goods upon receipt and take photos of any damaged products to contact our customer service for processing re-shipment or exchange. If no objection is raised within 7 days from the date of receipt, it will be deemed that the product is free from defects. If more than 7 days have passed, we will not be able to handle the issue. Special circumstances will be handled according to the actual situation.

        Product warranty issues: Electrical parts: From the date of receipt.

                   1. Within 1 month of purchase, if there are any quality issues, we will offer a free replacement, and the shipping costs for both ways will be borne by the store.

                   2. Within 1 month to 1 year, each party pays for one round-trip shipping, and the product is replaced for free.

                   3. Over one year, we can provide paid warranty, charging for the cost of spare parts, and the buyer bears the round-trip shipping fees.

                    The inner part: from the date of receipt.

                   1. Within one month of the quality problem of the pot body, the pot body will be replaced for free, and the shop will bear the round-trip freight.

About freightIf the product has been sent out, rejecting the order or asking the store to intercept it will result in the deduction of round-trip shipping fees. Please be cautious when placing an order, as the shipping fee for returning a non-free shipping product (return for any reason) cannot be refunded.

Defect Notice:This product is inspected and selected according to industry standards and may contain minor defects such as scratches, pinholes, sand-eyes, bubbles, color inconsistencies, and other manufacturing imperfections. Due to the multiple production processes required for the product, there may be some dirt or dust. Please clean the product thoroughly after receiving it to ensure it is ready for use. If you are not satisfied with the product due to the above reasons and wish to return it for a refund, you may apply for a return without any reason and bear the shipping costs yourself. Please understand and forgive the situation.

Size and Capacity Specifications: Due to different measurement methods and production batches, there may be certain errors in product size and capacity, which are all within the reasonable range. All the products are measured to the full capacity, and please refer to the actual goods received for accuracy.

Image Capture:All products in our store are photographed with actual items. Due to the impact of photography tools, shooting scenes, and other factors, there may be color differences between the products.

Express delivery issue:Small quantities of goods are shipped by default by express delivery, including SF Express, ZTO, and J&T Express, among others. We will select the appropriate express delivery based on your location. Specified delivery services are not accepted. If the express delivery does not reach your area, please contact our customer service. For larger orders, we can ship by express courier or logistics. If you have a familiar express courier or logistics company, you can send the name and phone number to our customer service for inquiry.

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