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Regarding the images: Over 90% of the product photos are selfies, which better reflect the actual product. However, due to factors such as lighting and shooting quality, there may be slight differences between the images and the actual products. Due to market changes, the factory may adjust the color of the products and packaging, as well as the packaging method. Please refer to the actual items. Therefore, some details or color variations are inevitable. Those with strict requirements or who are particular about details should be cautious when taking photos.
Regarding shipping: Due to the large volume of orders we receive daily, especially during the peak online sales season, we will try to ship your order within 24–48 hours after payment, in order of payment (we will notify you promptly in case of special circumstances). Generally, deliveries are received in the afternoon, and for high-volume orders, the tracking numbers are entered uniformly around 22:00. If a refund is required within 24–48 hours, please contact our customer service. Those who do not contact us will have to bear a return label fee of 3.5 yuan and the shipping and return costs. Our product packaging will also be continuously improved to minimize damage during transportation, so please feel free to place your order with confidence.

Select Logistics Inquiry: Buyers can check the logistics routes to various domestic locations from Yiwu directly via the following website, and then provide the designated contact number in Yiwu to customer service.
Regarding delivery acceptance: Please ensure to check the quantity of goods and whether the packaging is intact on the spot. If any missing or damaged items are found, contact our customer service immediately before confirming acceptance. If you fail to inspect the delivery, we shall not be liable. Please exercise your rights and protect your interests. (Note: Even if someone other than you signs for the delivery, you must unpack the package personally for inspection. Any shortage of products after acceptance is the buyer’s responsibility.)
Regarding after-sales service: If the product fails to perform its intended functions due to quality issues, we will provide a replacement. To avoid future disputes, please maintain the appearance, packaging, and accessories of the good product; otherwise, we shall not be responsible. We hope our buyers and partners understand this.
Many issues can be fixed with simple operations. For toy sales, you need to know how to repair toys. If there are quality problems, contact customer service for registration and resolution.
Due to issues not related to the product's quality itself, we do not offer returns or exchanges. If you truly need a return, it must be done with the product and packaging intact, at a 30% discount on the price or through an exchange. (The offer is valid within 15 days from delivery; the shipping cost is borne by the buyer)

Regarding damage: The flying toy is inherently fragile. If not handled properly, many cases of damage occur during the first use upon receipt. We acknowledge that there may be defects in the product design, but there are too many factors that can cause damage to the remote-controlled aircraft. Moreover, both parties are not present at the time of the issue, which is a common point of dispute regarding quality issues. Therefore, the buyer and seller have specifically agreed: the buyer shall check whether the remote control, charger, etc., function properly upon receiving the item; any damage that occurs after the aircraft takes off is considered intentional damage and not a quality issue.

Due to issues not related to the product's quality, we provide repair services, and the costs of spare parts are on the buyer. If a return or replacement of another product is indeed required, a 30% discount will be applied for the return/exchange (the shipping cost is borne by the customer), provided the product and packaging are intact.

【Pre-sales and Post-sales Contract Details】

1. Regarding shipping:

• · Please contact our customer service staff before placing an order to confirm whether the desired product is in stock.
• · Please contact customer service when placing the order to modify the shipping cost. Small items are usually shipped via express delivery, with Yunda Express being the default provider. If you need another carrier, please inform customer service. For larger items, it is recommended to use logistics services; the shipping cost for freight services can only be estimated and is provided for reference only. The actual cost will depend on the charging standards of the freight station!!

· Orders placed and paid before 12:00 PM will be shipped on the same day. Orders after 12:00 PM will be scheduled for shipment the next day, as the driver will handle deliveries to physical stores and customers near Yiwu during the morning. Morning orders will be loaded at noon and sent to the freight yard in the afternoon. In any case, we will try our best to arrange shipping within 12–48 hours after order placement. If a buyer requires a refund before shipment, they must contact customer service to confirm whether the goods have been dispatched. The buyer must cover a label fee of 3 yuan, as well as the costs associated with return shipping. Our product packaging will also be improved continuously to minimize damage during transportation. We hope you understand! In case of any unexpected situations, we will inform you via Wangwang. Please be aware!

2. About the product:

• · All products undergo multiple inspections during production, after production, and before shipment to ensure full compliance before delivery. However, various uncertainties may lead to loss of product functionality. Our company guarantees that 98% of the goods leaving the factory are of good quality, while 2% falls under the exemption scope.
• · All images of Product B are taken in real life. Due to factors such as lighting, shooting quality, or monitor color differences, there may be slight visual deviations in color. Those who are sensitive to this may please take photos with caution. Additionally, due to market changes and other factors, the factory may adjust the color of the product and its packaging, as well as the packaging method. Please refer to the actual products for accurate information.

· Our toys are high-quality and affordable, offering great value for money. Some buyers report issues such as rough workmanship, defects, poor materials, or differences from expectations after receiving the products. However, these do not constitute quality problems. Nothing is perfect; all products are uploaded with real photos. We understand that some buyers are picky. Please consider and review carefully before purchasing. If you have any questions, feel free to contact us... Our company does not accept returns under any circumstances. Those placing large orders can request sample shipments first.

3. Regarding Signing for Delivery

• · Please ensure to check the quantity and packaging of the goods in person. If there are any missing or damaged items, please negotiate and resolve the compensation with the logistics company in person. If the goods are signed for without inspection, it is considered accepted without objection. thereafter, we are not responsible for any issues that arise.
• · Please (or the person receiving the goods) ensure that you check the quantity and appearance of the items together with the courier staff (this is your right). If the quantity is incorrect or the appearance is damaged, please have the courier sign to confirm it.

Issue 1: Courier refuses to open the package together for inspection – Solution: After receiving the delivery note, keep it safe and return it to the courier only after inspection. Issue 2: Courier refuses to sign to confirm the missing items – Solution: Just record his phone number and name.
4. Regarding Transportation

• ·The transportation is handled by a third-party logistics company, which is beyond our control. The delivery time is affected by various factors such as weather, vehicle arrangements, and traffic conditions. The delivery time we provide to you is for reference only and does not form part of the contract, nor can it be used as a reason for return.
• ·B We have no control over shipping and logistics companies. The arrival time provided by our customer service staff is merely an estimated estimate under normal circumstances. We cannot and will not guarantee to the customer when the goods will arrive. All we can do is ship the goods as quickly as possible. We firmly refuse any requests for refusal to accept or return the goods due to late delivery. Therefore, buyers, especially those in urgent need of goods or from remote areas, should carefully consider the time-related risks before purchasing. Also, please respect our labor. Wholesale is different from Taobao. Taobao involves only a small package, while wholesale requires packing various different items together. Each shipment includes the hard work of our customer service staff, packing staff, and shipping staff. However, there are very few bad customers who, after the goods have been shipped and even safely arrived at the destination, refuse to accept them or cooperate, instead demanding a refund. In such cases, the customer must bear the round-trip shipping costs, and the goods will be refunded at 70% of the original price because we will need to send someone to pick up the goods again, and after returning them, we must sort the products individually.

5. Regarding after-sales service

• · Damage: The responsibility for damage caused due to transportation will not be borne by our company. (It is recommended to choose logistics providers with insurance, such as Deppon or Jiaji). However, we are obligated to do our best to assist customers in resolving this issue. We will use double-layer packaging, added cushioning materials, and compact stacking methods to prevent damage. Please (or the person receiving the goods on your behalf) carefully check the quantity and appearance of the items together with the courier (this is your right). If the quantity is incorrect or the items are damaged, please have the courier sign to confirm.
• · Return & Exchange: In principle, we do not accept returns for any reason after all our products are sold (if the product has quality issues at the factory or there was an error in delivery, a replacement can be negotiated; the company will cover the one-way shipping costs. All of our prices include the factory price without shipping fees)
• ·C may provide a replacement if there are quality issues with the product itself or if the product lacks its intended functions during transportation. Please report any issues with the product within 7 days of receipt. If the deadline for reporting the issue passes, please discuss it with customer service. For products with quality problems, those weighing over 20 kilograms should be returned via regular shipping. Upon receiving the returned product, we will include the replacement together with the next order shipment (if delivery at the next order is not possible, the shipping cost will be borne by the customer). The buyer must ensure that the returned product’s appearance and packaging do not affect our second sale; otherwise, no replacement will be provided, or a 50% discount on the replacement will be offered. We hope you understand.

Note: Please inform our Wangwang customer service before returning!!!

• ·Due to the unique nature of toy products, which cannot be compared to home appliances, all toy products sold by our company do not benefit from the three-package policy. For after-sales issues caused by improper use or personal damage, the company can provide after-sales repair services, but corresponding repair fees will be charged. In special cases, please contact customer service for consultation and agreement to proceed.

Most product issues can be resolved through simple operations such as replacing the battery, adjusting the battery placement, or fixing the wire connections. You can also consult us for toy repair guidance. To sell toys, you need to know how to repair them. For quality problems, contact customer service to register and handle the issue.

• · B If the reason for the issue is poor sales, market resistance, difficulty in selling, improper use or storage, or incorrect operation due to factors other than product quality, we are unable to provide return or exchange services. Buyers who still wish to continue cooperation can contact customer service for further discussion.

• ·Buyers are requested to carefully read the provisions above C, which take effect from the time of order placement. If any objections arise, please confirm with our customer service before placing another order.
• · Providing better quality and more competitive prices is the goal of our relentless efforts! We hope our hard work will be understood and appreciated by everyone! Finally, wish all of you a pleasant shopping experience! prosperity in business!