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about pictures: more than 90% of the product pictures are self-portraits, which can truly reflect the actual situation of the product itself. however, due to factors such as light and shooting level, there may be slight differences between the pictures and objects. due to market changes and other factors, the factory may adjust the color and packaging method of the products and outer packages. please refer to the actual situation, so there must be some details or color differences, those who are strict with the requirements should carefully order.
about shipment: due to our large daily shipment volume, especially in the peak season of online sales, we will try our best to deliver the goods in the order of payment within 24-48 hours after your payment (we will inform you in time for special circumstances). express delivery and logistics are generally received in the afternoon. the number of orders is relatively large. the input time is around 22:00 p.m.. if you want to refund within 24-48 hours, you must contact our customer service. if you do not contact the refund, we must bear the face bill fee of 3.5 yuan and the shipping and return fee. our product packaging will be improved day by day to minimize damage during transportation, so please feel free to order.

select logistics query: buyers can go to the following website to query the logistics line information sent to all parts of china (yiwu), and then tell the customer service the designated contact number of yiwu.)
about signing: please be sure to check the quantity of the goods on the spot and whether the packaging is intact. if there is any missing damage, contact our customer service staff on the spot and confirm the signing. if there is no sign, our store will not be responsible. please drive your own rights to ensure your own interests. (please note that if you do not sign for it, you must also unpack and check it in person. the buyer is responsible for the lack of products after signing for it).
about after-sales service: the quality problem of the product itself leads to the lack of functions of the product itself. we will exchange the product. in order to avoid conflicts afterwards, please keep the appearance packaging and accessories of the product. otherwise, we will not be responsible, please understand.
most of the problems can be repaired by your own simple operation. if you sell toys, you must be able to repair them. if you have quality problems, contact the after-sales customer service to register and handle them.
we do not provide return or exchange for reasons other than the quality problems of the product itself. if you really want to return the product or the package is intact, return the product or exchange the product at a discount. (valid within 15 days from shipment, the buyer shall bear the above freight)

about damage: flying toys themselves are vulnerable toys. if they are not operated properly, there will be a lot of human damage when they are first played. we do not avoid possible defects in product design, however, there are too many factors that are damaged in remote control aircraft, and both buyers and sellers are not present at the same time. this is a link that is most likely to cause quality problems. therefore, the buyers and sellers specially agreed that the buyers should check remote control aircraft before receiving the goods, whether the charger and so on can work normally; once the plane takes off, the subsequent damage is caused by human damage, which is not a quality problem.

for reasons other than the quality problems of the product itself, we provide maintenance, and the buyer takes care of the accessories. if you really want to return or replace other products, if the product and packaging are intact, the product will be returned or exchanged at a discount (the customer is responsible for the freight)

[pre-sales and after-sales contract description]]

1. about delivery:

• · a please contact our customer service staff before placing an order to confirm whether the required products are available.
• · b please contact customer service to modify the freight when placing an order. small goods are usually delivered by express. the default is yunda express. for other express delivery, please explain to the customer service. we recommend that you send logistics for large-volume goods. generally, we can only estimate the freight for freight delivery, which is for reference only. actually, it is subject to the charging standard of the freight station!!

  · c if you place an order for payment before 12 am, try to arrange the delivery on the same day. for goods after 12 am, arrange the delivery on the next day, because the driver will arrange the goods to customers near entity stores and yiwu in the morning, orders in the morning will be loaded at noon and sent to the freight yard in the afternoon. in short, we will try our best to arrange delivery within 12-48 hours after the order is placed. buyers who need a refund before shipment must contact customer service, to determine whether the goods have been delivered, if you contact the refund, you must bear the face bill fee of 3 yuan and the cost of shipping and returning the goods. the packaging of our products will be improved day by day, try to minimize the damage during transportation. i hope you understand! if there are other unexpected situations, we will leave a message on wangwang, please know!

2. about products:

• · a all products will pass many inspections during production, after production, before shipment, etc., and will be shipped only after they are completely qualified. however, various uncertain factors may lead to the loss of product functions, our company guarantees that 98% of all goods delivered from the factory are good products and 2% are exempt from liability.
• · b product pictures are taken in kind. due to differences in light, shooting level and other factors, or display color difference, it may cause a little color deviation. if you mind, please be careful! in addition, due to market changes and other factors, the factory may adjust the color and packaging method of the products and outer packages. please refer to the actual situation.

 · c our toys are cheap and good value for money. some buyers feel that the workmanship is rough and defective after receiving the goods. they are not good materials. they are different from what they imagined, however, these are not quality problems. no matter what things are, they are not perfect. each of our products is in the real-shot picture upload station. if you are too picky, please forgive me, please consider and see clearly when purchasing. if you don't know, please consult us... our company will not accept returns for any reason. if you place an order for a large quantity, you can take samples first.

3. about signing

• · a please be sure to check the quantity of the goods in person and whether the packaging is intact. if there is any missing damage, please negotiate with the logistics company to solve the compensation in person. if there is no inspection, the receipt will be deemed to be accepted without objection. we will not be responsible for any problems after that.
• · b please check the quantity and appearance of the goods (this is your right) with the express logistics personnel. if the quantity is incorrect or the appearance is damaged, please sign and confirm by courier.

problem 1. the courier refused to open the inspection together. solution: you must take the express delivery order after signing, and return it to the courier after checking. problem 2. the courier refused to sign and confirm the missing quantity. solution: just write down his phone number and name
4. about transportation

• · a transportation is completed by a third-party logistics company, which is beyond our control. the transportation time is affected by many factors such as weather, vehicle arrangement, traffic conditions, etc. the estimated transportation time between us and you is for reference only and is not used as the content of the contract, it is not used as a reason for returning goods.
• · b we cannot control express delivery and logistics companies. the arrival time given by our customer service staff is only an approximate time estimated under normal circumstances, we cannot and cannot guarantee the customer when the goods can arrive. what we can do is to deliver the goods as soon as possible. those who refuse to receive or return the goods because the goods arrive too late, we firmly refuse to accept it. therefore, buyers, especially those in urgent need of goods and buyers in remote areas, should carefully consider the time risk before purchasing goods. at the same time, please respect our labor. wholesale is different from taobao, taobao has only one small package, and wholesale needs to pack a variety of different goods together. each ticket includes our customer service staff, distribution staff, packaging staff, the delivery staff worked hard together, but a very small number of bad customers have already delivered the goods, and even have arrived at the destination safely, but they do not receive the goods, do not cooperate, just ask for a refund, in this case, the customer must bear the freight back and forth, and the goods will be refunded with a discount of 7%, because we must send someone to pick up the goods again, and then we must classify the products one by one after taking them back.

5. about after-sales service

• · a damage: the responsibility for damage caused by transportation will not be borne by our company (we recommend that you choose insured logistics such as debon and jiaji). however, we have the obligation to make every effort to help customers solve this problem. our company will use logistics double-layer packaging, padded buffer, compact stacking and other methods to avoid damage incidents. please check the quantity and appearance of the goods with the courier (this is your right). if the quantity is incorrect or the appearance is damaged, please sign and confirm by courier.
• · b return and exchange: in principle, all products of our company will not be returned for any reason after they are sold (products can be exchanged through negotiation due to factory quality problems or wrong delivery problems, and the company shall bear the one-way logistics and transportation costs, all our quotations are ex-factory prices without freight)
• · c due to the quality problems of the product itself or the lack of functions of the product itself during transportation, the company can provide replacement treatment, please feedback the product problem to us within 7 days after receiving the goods. if the time limit is exceeded, please consult with the customer service. for products with quality problems, please return them by ordinary logistics for more than 20 kilograms, after receiving the returned product, we will send the replacement together when the customer purchases the product next time (we cannot accept the situation when the product is delivered together next time, and the freight will be borne by the customer!) buyers need to ensure that the appearance and outer packaging of the returned products cannot affect our second sale, otherwise we will not accept the exchange or 50% off. i hope you understand

note: you must inform wangwang customer service on this site before sending it back!!!

• · a due to the particularity of toy products, which cannot be compared with household appliances, all toy products sold by our company do not implement the three guarantees policy, in case of after-sales problems caused by improper operation or personal human damage, the company can provide after-sales maintenance and charge corresponding maintenance fees. for special circumstances, please contact customer service personnel to communicate and reach a consensus.

    most of the product problems can be repaired through simple operations such as replacing the battery, adjusting the battery riding position, and connecting the thread.... you can also consult and learn about toy maintenance from us. if you sell toys, you must be able to repair toys, contact after-sales customer service to register for quality problems.

• · b if due to factors such as poor sales, market resistance, and poor sales, or failure to use or store according to normal methods, or improper operation and other non-product quality problems, please forgive us for not providing return service! if you still have the intention to continue cooperation, you can contact customer service for consultation.

• · c please read the above terms carefully and take effect from the time of ordering. if you have any objection, please confirm with our customer service before ordering.
• d better quality and more favorable price are our goal of unremitting efforts! i hope our hard work can be understood and recognized by everyone! finally, i wish you a happy shopping experience! business is booming!