cross-border hair care large capacity 500ml foam pomade fluffy shape protection roll elastin mousse factory wholesale

Order Instructions:

①. Shipping Information:

By default, Yunda Express is used. In areas where Yunda Express is unavailable, it will be switched to Yuantong Express automatically. Other couriers are not supported currently.

If any issues arise after placing the order, please contact our customer service immediately.

If you need to make changes after placing the order and additional shipping fees are required, please contact customer service to pay the difference and note the relevant shipping method.

If there are issues during the delivery process, please contact online customer service immediately or call the official phone number of the relevant shipping company.

②. Return and exchange process:

For return orders, please contact our customer service directly, and then apply for a refund on the Alibaba platform (only applicable to orders that have been shipped and received by the customer).

After contacting our customer service, please place a new order for the replacement item and make the payment. The previous order will be refunded. Note: Shipping costs will not be refunded if there is no quality issue.

For returned orders, please fill in the return shipping number at the after-sales department as soon as possible. Without this information, a refund cannot be processed after the transaction is completed.

③. Additional shipment process:

For orders that were missed or need re-delivery, please contact our customer service and provide the order number, photos of the received items, and the delivery address.

④. Order Processing Process for Delivered Orders:

For orders that have already been shipped, if you wish to request a refund before receiving any logistics information, please contact our customer service first to prevent the refund from being processed. Apply for a return and refund after the item is returned by logistics, and fill in the shipping tracking number. Note: Since the item has been sent, there will be no freight refund.

⑤. Return & exchange address information:

The return and exchange address is:

Our company refuses to accept any cash-on-delivery items.

⑥. Regarding customer service inquiries:

If the customer service agent is unavailable, please leave a message or call us: describe the specific issue, and the customer service team will respond to your query immediately.

Due to the high workload of the customer service team, please try to explain clearly. Thank you for your cooperation.

⑦. Regarding logistics and transportation issues for entities or wholesale customers:

We usually ship by freight logistics when the quantity is large.

⑧. Instructions for exchanging goods due to physical inventory changes:

All of our products undergo strict final inspections before leaving the factory, and returns or exchanges are available without affecting secondary sales.

If the customer discovers a quality issue after receiving our product, please contact our customer service immediately and provide the photos taken of the quality problem.

There is a backlog of unsold products sold by customers to our company. You can contact our customer service staff, and we will actively provide product exchanges to ensure the success of your business.

Please maintain the intact packaging and product quality during returns and exchanges. For returns due to quality issues, please note the specific problem on a note so that our company can handle it promptly.

For returns sent via courier, please pay the courier fee first. We do not accept returns or cash payments without prior communication with us.

⑨. Agency Membership:

Learn about proxy-related matters via the following page. If you have any questions, please contact our customer service directly for further information.