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A. Shipping issues: The delivery speed varies depending on the city of destination. Especially during bad weather or legal holidays, delays may occur. Additionally, the quality of staff at each shipping company branch also differs; there may be cases where the staff have poor attitudes or packages are damaged, among other unexpected factors that sellers cannot predict. In any case, if you encounter any inconvenience, please contact us, and we will actively communicate with the shipping companies to resolve the issue.
B. Regarding After-Sales Service:
From the warehouse to delivery, we will do our best to ensure product quality and inspections. However, mistakes still occur occasionally, and improper handling during shipping can also affect product quality. If you encounter any issues after receiving the goods, please contact our customer service immediately. With mutual understanding, we can achieve success together.
C. The following situations are not eligible for return or exchange:
1. We do not accept returns or exchanges due to the customer's subjective reasons (such as the product not being as good as expected).
2. Items returned that have been opened, used, or damaged intentionally are not eligible for return.
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