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[faq]]

1: what is the minimum order quantity of customization (logo/packaging/manual/color, etc.)?

a: the specific quantity is determined according to different styles,

(1) custom logo: generally starting from 1,000;

(2) customized packaging: generally starting from 1,000;

(3) custom instructions: generally starting from 1,000;

(4) customized body color: generally starting from 3,000;

2: what is the delivery date of the customized logo?

answer: if the number of customized products is less than 2,000, the production cycle is about 15-20 days.

3: how to customize the logo?

-provide logo documents (ai documents or cdr formats)

-select logo production process (laser carving, silk screen printing, silver stamping, labeling and other processes can be selected)

-design rendering (the effect picture of logo placed in the product designed by our company)

-confirm details (adjust for details such as logo position and size)

-product production (mail samples to you for confirmation before entering mass production)

4: one piece dropshipping and return and exchange related instructions:

(1) in ordinary areas, yto express is sent. if it is not overweight, the freight is 2.5 yuan.

(2) post in remote areas: except xinjiang, tibet, qinghai, 5 yuan within 2 kilograms, 6 yuan within 3 kilograms; xinjiang, tibet, qinghai, 18 yuan for 1 kilogram, 30 yuan within 2 kilograms, 42 yuan within 3 kilograms.

(3) if there are invoices and gifts, please send them back together. if they are lost, they will be deducted according to the market price.

(4) the expenses incurred by the logistics change due to the customer's own reasons (address, telephone error, rejection, etc.) will be borne by the customer.

(5) warranty (non-human problem): one-year warranty, you can return the product and refund it within 7 days. after 7 days, the product will be returned for a new one, and the freight will be paid separately (the buyer shall bear the returned freight, our store has no freight insurance, we will pay for the new freight).

5: cross-border one-stop service:

label size: 5 * 3cm, 6 * 4cm, 7 * 2cm, 8 * 6cm, 10 * 10cm;

(1) the product is labeled with the body, and labor costs are required.

(2) the product packaging is stick mark charge, and labor costs are required.

(3) the product switch provides insulation protection, and labor costs are required.

(4) platform shelving service: provide the product real shot, product ce, rohs and other qualifications required by the platform.

6: about invoices:

the price displayed on the page is, excluding tax, and the ticket point is calculated separately.

if you need to issue an invoice, please contact the online customer service when placing an order. the invoice information required is as follows:

(1) electronic invoice: company title + tax number + receiving mailbox

(2) special vat invoice: company title + tax number + bank information + company address + contact number

7. is there factory information on the product packaging? i don't want customers to know where i get the goods.

answer: there are two labeling methods for spot products of our factory, as follows:

[english version] english packaging, english manual

[chinese version] chinese packaging, chinese manual

one piece dropshipping: with labeling (with factory information), if you need to modify the labeling content: please contact the online customer service when placing an order.

please note which version is required at the order. therefore, orders without remarks are sent to the chinese version by default and bear all responsibilities arising therefrom.