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Common Ten Questions and Answers:

①Question: Where is the sofa cushion manufactured? Is it directly sold by the manufacturer?

Answer: All products are produced in Pujiang, Zhejiang—the center of the quilting industry in our country. This store is a direct factory sale outlet. The factory has strong innovation and production capabilities and is a leader in sofa cushion manufacturing. Multiple styles and varieties allow you to purchase everything in one go. Every sofa cushion on display is carefully selected and is a popular style favored by domestic and international buyers. Please feel free to make your purchase.

②Question: Are sofa cushions sold individually or as a set?

Answer: The unit price refers to the price of one sofa cushion, not a complete set; a full sofa requires multiple cushions of different sizes to be arranged together, with dimensions indicated as width X length, in CM.

③Question: Are there any errors in the product dimensions?

Answer:All raw materials are mechanically cut and produced through complex traditional manual processes.The normal error range is within +/-5cm; please be cautious when taking photos if this matters to you. Additionally, since quilting products tend to shrink by about 5%, all buyers should calculate the required dimensions carefully and follow the principle of choosing the larger size rather than a smaller one to avoid issues with usability and aesthetics.

④Question: How many days does it take to ship after placing the order?

Answer: Under normal circumstances, customization takes 3–7 days, and items in stock are shipped within 72 hours. In special cases, we will inform you in advance to try our best to meet your requirements.

⑤Q: Can I return or exchange items if I'm not satisfied?

Answer:We do not support seven-day no-questions-asked returns and exchanges! For defective, missing items, or damaged products, we only offer replacement shipments or return for exchange. If the buyer requests partial or full returns due to one or more defects, we will only provide exchange or replacement, and refuse returns. We do not accept any cash-on-delivery or SFW (SF Express) shipments for returned items. For exchanges caused by personal reasons, please bear the return shipping costs..<t_Thread ends, lines are not straight in inconspicuous areas, there are seams on the back, the cushion is not a regular square shape, the edges are not aligned at the seams, slight stitching gaps, etc. These do not affect use and are not quality issues. Please be cautious if you are sensitive to such details!

⑥Question: Is the color difference between the image and the actual product color significant?

Answer: All product images in our store are taken with real items, and professionally designeders adjust the image colors according to the products. However, due to lighting, angles, and different monitors, there may be slight color variations, but they won’t be significant. Additionally, different batches of products may have minor color differences due to varying printing and dyeing processes. We remind customers who purchase for personal use to buy all sizes at once to avoid color variations. (For fur products, since they respond differently to light, the colors on the side facing direct and indirect light may vary in shade—this is caused by the fabric itself. Please avoid taking photos if you are sensitive to this; color variations are not considered quality issues.)

⑦Question: Can the price be reduced a bit?

Answer: Sorry, our store has minimal profits, so we cannot negotiate prices. Long-term customers can expect some friendly discounts.

⑧Question: How is the shipping cost calculated?

Answer: Based on the actual product weight, contact customer service after placing the order to verify the shipping cost. Pay again only after the details are adjusted. For bulk orders, we can arrange shipping with cash on delivery.

⑨Question: I am an Amazon seller. Can I also handle one-item shipping?

Answer: Yes, please contact customer service for details. For customers on cross-border platforms, we offer special compression and packaging services to minimize your shipping costs.

⑩Question: Is the actual flower shape the same as the picture?

Answer: The arrangement of the stripes and patterns on the sofa cushion is randomly placed within the same pattern layout. The image style is for reference only; we cut them in bulk, so the positions of the stripes and patterns cannot be controlled.

The price listed in this link is the ex-factory price excluding taxes. If you need an invoice, please contact customer service for a re-pricing. Any purchase made without an invoice is at ex-factory price excluding taxes.

If you have any questions, please feel free to contact customer service. It is fate that we meet; enjoy your shopping!