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 Quality Issue Statement:

If you encounter quality issues or are not satisfied, simply contact our customer service, and we will actively and objectively help you resolve the problem—we will never avoid our responsibilities! Giving negative reviews frequently is of no benefit to either the seller or the buyer. We aim to solve your actual problems and improve our service level. The goal is to achieve a win-win situation.

     If quality issues are discovered after receiving the orderPlease contact our after-sales team within three days of receiving the goods, and take photos of any defective items using a digital camera. Name the photos with the product serial number and send them to our after-sales team so we can inspect them. (Note: The photo submission must also be done within three days of receiving the goods; no requests will be processed after this deadline. Requests for return without photos will not be accepted.) We will provide a response within 24 hours after receiving your after-sales request. The response will be categorized as follows:Return and exchangeandDirect refundTwo types.
Statement 1: The definition of quality issue is a problem where the accessory cannot be worn at all due to errors during product manufacturing or assembly. The specific situations include the following:Severe rust, breakage, extensive color fading, loss of drill holes, lack of accessoriesIssues that severely affect wearability. As for minor defects that do not impact wearability, we hope customers can understand. Accessories have the characteristics of fashion and trends, and it is inevitable to have some defects that do not affect use. We do not offer returns or exchanges for minor defects.
   Posting by mail,After confirmation by after-sales service, quality issues products can be sent to our company by mail. For specific shipping methods, please discuss them with the after-sales specialist. We will cover the shipping costs due to quality issues; you will need to pay the cost upfront, and we will refund it to your account once we receive the goods. We do not offer separate shipments for returns or exchanges; the replacement will be sent together with your next order.Note: Our company does not accept returns via regular post.Please include a small note with your name and phone number in the email when sending it, and also provide a list of the goods details to us, so that we can verify them after receiving the items. (If you do not include the above information, the goods will be returned, and we will not accept them. You are responsible for any consequences.) Thank you for your understanding!
Statement II:    For a pleasant cooperation, please unpack and inspect the package while the delivery person is present. If there are any major issues (such as extensive damage, water ingress, trampling, etc.), please reject the shipment. If there are quality problems with individual items, please take photos and send them to customer service for handling.

Please approach the after-sales issues with understanding. We also do not want to cause you any trouble, as most of these issues actually occur during shipping. We have been troubled by this for a long time. However, to ensure your shopping experience is pleasant, we are taking most of the responsibility for these shipping issues on ourselves.