viper x11por mouse lightweight paw3311 e-sports games three-mode wireless bluetooth mouse charging rgb bottom

Viper X11 Mouse - Lightweight PAW3311 E-sports Game 3-Bluetooth Wireless Mouse with Charging and RGB Base

Viper X11 RGB Wireless Charging Base Mouse

Base lighting: RGB glow effect

Connection methods: 2.4G wireless + Bluetooth 5.0 + TYPE-C wired

Packaging: 80 pieces per box

Outer box dimensions: 560*357*495 MM

Gross weight: 19.5 KG

Net weight: 19 KG

Mouse dimensions: 128x64x40 MM

Box dimensions: 180X110X59 MM

Mouse weight: 65G

Weight with box: 2.39 G

quality issues

2. For the products that require revision, please fill in the details accurately (specify the contact person's name, address, phone number, and the specific issue with the product). We will return the products to you based on the contact address you provide.

3. The return revision shipping cost shall be split evenly between the parties, and the received item will not be accepted.

Exchange issue:

1. Different products all have corresponding warranty periods (usually ranging from 3 months to 1 year). If quality issues occur within the warranty period and are not caused by human damage, new units can be replaced (depending on the extent of physical damage to the product’s appearance). The warranty duration is based on the validity period indicated on the warranty label attached to the product (note: during the warranty period, please keep the warranty label clear, intact, and free from any human damage).

2. For unsold products by the buyer, if return or exchange is required (the prerequisite for return or exchange must be that the goods remain intact with no signs of damage or wear), the buyer must contact our staff within 15 days after receiving the goods to resolve the issue, and the shipping cost shall be borne by the buyer. If the specified time limit is exceeded and there are no quality issues with the product, return or exchange is not allowed.

3. Damage caused by human action or damaged packaging; no return or exchange is allowed, but special cases can be discussed.

4. The buyer received the product and found issues (such as incorrect model number, missing accessories, etc.). Please contact us within 24 hours after receipt.

Transaction Instructions:

1. If you purchase a small number of individual items, you can directly place the order and send the payment to Alipay. There is no need for notification; the shop owner will ship the items promptly based on the information you provided. If the shipping cost is insufficient, the shop owner will notify you online to cover the remaining cost before shipping.

2. If you need to purchase multiple items, please contact the shop owner to adjust the shipping fee. When purchasing multiple items, they will be shipped together (without exceeding the weight limit), and only one actual shipping fee will be charged.

3. The shop owner cannot be online on WeChat for 24 hours; we will respond promptly after going online. If urgent, you can contact us by phone or SMS.

4. If you selected regular postage, please wait patiently. Generally, items arrive across the country in about 7–14 days after shipment; if the item has not arrived after 30 days, please consult for assistance.

5. Our store generally uses ShenTong Express, AnNeng, and Xinfeng Logistics for shipping. If you need delivery to other areas or prefer another transportation method, please contact us in advance for coordination.

6. If there are any issues before the customer makes a purchase, please try to contact us by phone. We can respond quickly to your phone inquiries. Due to the large number of customers online, we may not have enough time to answer complex technical questions online. If you notice any problems after receiving the product, please contact the seller promptly, and we will handle after-sales issues as quickly as possible! You can also leave a message online or via phone!
 

7. Please read all details carefully before purchasing. If you have any questions, consult the seller before ordering. Do not complain after receiving the goods that they are not as good as expected, and do not cause trouble to the seller.

8. The buyer must provide an accurate delivery address, the recipient’s contact information. Any losses incurred due to incorrect delivery details that result in the failure or delay of delivery shall be borne entirely by the buyer.

9. The buyer should first have the staff of the logistics (post office, trucking, courier, etc.) unit open and inspect the goods on the spot. After confirming that the quality and quantity of the items are correct, the buyer should sign for receipt. Signing for receipt indicates that the item has been delivered and accepted by the buyer; a signature by someone else is equally valid. If there are issues with the quantity or quality of the items, the buyer should request the logistics company to provide a valid certificate, take photos of the scene, and contact our store promptly. Our store will handle the situation as appropriate.

10. Warranty and After-sales Service (Five-Star)
If any quality issues occur within 7 days from the date of receipt, please contact the shop owner promptly. Our store will waive the return shipping fees to replace the product with a new one for the buyer. If quality issues arise within 3 months, both parties shall bear their own shipping costs. After 3 months, the buyer is responsible for the return warranty shipping costs.