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For customers who wish to use Chenge Credit, they need to contact customer service after placing an order to activate it.

Note: For low-quality products, some individual items may have wear, defects, or painting errors due to manufacturing variations. These do not count as quality issues, and returns or exchanges for such reasons will not be accepted. You agree with this note upon ordering. Buyers who are concerned should avoid purchasing.

Large quantities of products purchased at this store will be shipped within 48 hours.

2. Our store does not accept returns, neutral reviews, or negative reviews due to delivery or logistics delays. We can only try our best to help buyers expedite the delivery; after all, it is not us delivering the goods, and we have no control over the timing. Please understand.

3. For low-quality products, wear and defects may occur; such issues do not constitute quality problems and cannot be used as reasons for return.

Note: Due to printing, lighting, and other factors, there may be color differences between website images and the actual product. Please refer to the actual item.

        If the product is out of stock, color selection is not an issue. However, due to friction during transportation or negligence by the manufacturer, the product may experience paint peeling or broken connections at wires, resulting in uneven paint color, no flickering lights, no sound, and no movement. We cannot inspect all cases, and these are issues we cannot avoid. Please make a careful purchase decision—by placing an order, you agree that such problems are not our fault, and thus cannot be used as a reason to complain to us.

Warning: The product packaging contains important information that should not be discarded for reference. It contains small parts and is not suitable for children under three years old.

Regarding shipping

1. Our company supports shipping and logistics services. You can choose according to your needs. If the shipping or logistics provided by us do not arrive in time, we shall not be liable. After all, we have no control over the transportation by the shipping or logistics companies.

2. The shipping costs are to be borne by the buyers.

3. The company requires payment before shipment.

4. For those whose payment arrives by 3:30 PM, we will deliver the item to the logistics service on the same day. (For those who choose a specific logistics service)

5. For those whose payment arrives by 4 PM, we will deliver the item to the courier station on the same day. (For those who choose a courier service)

6. Please understand if the items arrive late due to uncontrollable factors such as weather, thank you.

1. We offer comprehensive after-sales service.

2. If you have any questions, feel free to contact customer service (6:00–22:00). We are available online for you during 16 hours.

3. Manager: Li Yongshi

4. Contact Number:

5. Company Address: No. 5, Toys, Outer Area, Yongxing North District Cultural Toys Wholesale City, at the intersection of Shui'an Road and Langyawang Road, Lanshan District, Linyi City, Shandong Province

6. Store Address:https://shop1434387251010.1688.com

Regarding returns/exchanges

Xinmeile Toys Store hereby declares:

The responsibility for damage caused by transportation issues will not be borne by our company. If the product is damaged during transportation, and we need spare parts, we will contact the manufacturer promptly to obtain them for repair. Some spare parts may require a fee; we will charge the same amount as the manufacturer charges, and the postage cost shall be paid by the customer.

2. By default, our company uses Xiaojian Baisi Express for small items and Shentong Express for large items.

3. The shipping cost for returns is borne by the buyer, while the round-trip shipping costs for exchanges are also covered by the buyer.

4. Return/Exchange Requirements: If the product fails to function due to quality issues, we will provide a return or exchange service. For other reasons such as poor sales performance or the product not meeting expectations, a 20% depreciation fee will be charged for return or exchange. We will not offer return or exchange services for issues not related to product quality. Please read the product details carefully before purchasing and confirm everything with customer service. The return or exchange must include the original packaging; returns without packaging will not be accepted.

5. What we produce is not handicrafts or artworks, but just ordinary toys. Perfectionists or those with very strict product requirements, please change your mindset and find an alternative approach.

6. The transportation is carried out by a third-party logistics company, which is beyond our control. It is affected by various uncontrollable factors such as weather, vehicle arrangements, and traffic conditions, resulting in differences between the transportation time and the time we and you anticipated. Therefore, the time provided is for reference only, not part of the contract, nor a reason for returning the item.

7. For a large quantity of goods, the company will use the default shipping method. If there are any special requirements, please inform our staff in advance.

8. All large items shall be shipped via logistics services; it is recommended that you provide the freight station yourself. If no designated logistics provider is specified, our company will assist you in finding and contacting one. Regarding the shipping fee, our customer service will provide a reference value based on experience, but this will not serve as the actual charge basis. The actual shipping fee will be determined based on the amount actually collected after the goods arrive at the freight station.

9. The dimensions of the products are measured using physical measurements. Due to the irregular geometric shapes of the toys, measurement errors may occur, and errors ranging from 0 to 1 cm are possible. Please understand.

10. Upon placing the order and making payment, you acknowledge acceptance of the terms and conditions set forth by Xinyimile Toys Store.