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What you think of and what you don’t, Yisong can bring you unexpected surprises!

• Many customers see the product images and find them good, so they make the purchase directly. They overlook the fact that appropriately enlarging the product is necessary to allow customers to view the actual item and details up close. Please keep an eye on the product specifications in the item details when making purchases.

• 2. Regarding colors

  Due to photo shooting reasons, the website images may have slight color variations, which is not considered a quality issue. The final colors should be based on the actual product; color variations shall not be used as grounds for negative reviews. Those who cannot accept this are advised to purchase with caution.

• 3. Regarding Customer Service

  Customer service online hours: 8:30–19:30; online break time: 11:30–13:00

• 4. Delivery via courier

  Under normal circumstances, items will be shipped within 48 hours of order placement and delivered within 3–5 days (excluding legal holidays).

• 5. Return and exchange process

  If there are quality issues or errors in delivery with the product, you may contact the seller within 48 hours after receiving the goods to request a return/exchange service. Once confirmed eligible, the seller will handle the return/exchange process accordingly.

   

  Step 1: Please contact the seller via Wangwang first to confirm if you meet the return or exchange conditions (it is recommended to take photos of the received items for reference).
  Step 2: Return the product and make sure to keep the shipping receipt. The shipping fee must be paid by the buyer first (the seller refuses to cover the shipping fee, so it is paid at delivery).

   

  To ensure a smooth return/exchange process, please be sure to include the order number and contact information along with the package.

  Special instructions for non-returnable items (must be confirmed by the seller before applying for a return or exchange):

  The outer packaging has been opened and cannot be restored, affecting secondary sales (except for quality issues)
  Intentional damage caused by human actions, or damage resulting from force majeure.

   

  Please ensure that the delivery information is filled in accurately. Keep your phone accessible before delivery so that the delivery staff can contact you promptly, avoiding any delay in receiving the item.

  2. Due to the unclear address you provided, and reasons such as the phone not being off or disconnected, the package was not delivered promptly. Please contact the logistics company directly to collect the package. The shipping costs incurred from returning the item to the origin will be borne by you personally.

  3. Shipping: Postal Service, Deppon (Please be cautious when uploading items to areas where delivery is not available).