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Xiao Xinqing toys wholesale is an Alibaba supplier and a major seller in the online toy industry. Therefore, we are your reliable business partner. Wholesale is completely different from Taobaoretail. To ensure a smooth and hassle-free transaction process and minimize risks, as well as to protect the rights and interests of both buyers and sellers, please read the following rules carefully before purchasing our products. This may take a few minutes, but it can effectively prevent unnecessary troubles for both of us. The specific rules are as follows:

Mixed Comments Instructions

All products of our company support mixed orders, which means multiple products can be purchased together. When a single product comes in various colors or patterns, the items will be shipped randomly without distinguishing between colors and patterns.

Regarding the minimum order quantity

A single product must meet the minimum order quantity specified on the website, and the total amount must reach 100 yuan. Any amount below 100 yuan will be charged at a 40% premium. A 10% refund is offered for positive reviews. If you place an order without contacting customer service to adjust the price, no shipment will be provided!

Color/Size/Weight

All of our products are photographed in real life, and there will definitely be differences in color between photos and actual items—this is an issue that cannot be avoided. The dimensions of all our products are measured manually, and most items have irregular shapes, so measurements will inevitably contain errors. The weight of all our products includes the weight of packaging, and it is also measured manually, thus there will certainly be variations. Additionally, different batches of products produced by the manufacturer result in varying weights. Therefore, if you are concerned about the color, size, or weight of the products and request precise descriptions, please do not purchase them. However, if you decide to buy them and then demand a return or refund due to discrepancies in color, size, or weight, we have the right to refuse.

Regarding the passing rate

What we provide to customers are cost-effective toys, not handicrafts or valuable items. Customers who strive for perfection should avoid purchasing our products. We offer wholesale, not retail sales. We can only guarantee a 98% quality rate; 2% quality issues are within the scope of exemption.

Return Instructions

If there are no quality issues with the product, we generally do not accept returns or exchanges. However, from the perspective of customer benefits, after friendly negotiation between the customer and our customer service, and based on mutual compromise, for returns due to non-quality issues, we will refund the items that are free of quality problems and do not affect resale at a 30% discount of the original price after inspection upon receipt. If you cannot accept this condition, please do not purchase our products.

Regarding urgent orders

Our company will not accept urgent orders under any circumstances. We cannot accept those that must arrive by a specified date, as logistics and courier companies are third-party entities, and we have no control over their shipping speed.

Shipping and shipping fees

The shipping cost calculated automatically by the system is the courier fee. We will use a designated courier company for shipping; customers are not allowed to force us to choose a different courier. Therefore, please confirm with our customer service staff before placing the order whether the designated courier can deliver to your area. Otherwise, any transit fees incurred will be the responsibility of the customer. If the customer does not raise any objections to our delivery area, we assume they are within the delivery zone (generally, domestic courier services only reach the county level; please refer to the courier company’s official website for details). If the actual area is outside the delivery zone, the customer must collect the package at the designated courier station. If the customer does not want to collect it in person, the courier company must arrange a trucking service, and the associated trucking fees will be borne by the customer. If the customer refuses to collect it and does not allow the courier to arrange a trucking service, then all shipping and return costs for that shipment will be the customer’s responsibility.

Please read the above rules carefully. If you have any questions, please contact our customer service. However, making a payment to purchase our products indicates that you have accepted the above rules. In case of any trade disputes later on, these rules will serve as evidence for resolving the disputes.