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Full store order includes free shipping; mixed orders are supported.

This version is small size; the store has large size.

Regarding mixed reviews
Our store offers mixed wholesale items over 50 yuan, or quantities starting from 5 pieces. There are no restrictions on styles and quantities. We focus on wholesale sales; some products require orders in full boxes. Relevant prompts will be indicated when placing orders.

Regarding quality
1. The inspector will test the products to be shipped, ensuring that the product quality is satisfactory before delivery. However, due to various uncertainties, our company can only guarantee that 98% of the products will have no issues upon arrival.
2. For those with very strict product requirements, such as no permitable scratch or similar, please consider purchasing carefully.

About the product
1. All of our products are photographed with real items; there may be differences in color between the photos and the actual items. If the buyer has very specific color requirements, please consider purchasing carefully.
2. The dimensions of all our products are measured manually, and most of our products have irregular shapes, so there will definitely be errors during measurement.
3. The weight of all our products includes the weight of the packaging, and it is measured manually, so there is definitely some error.
Note: Returns (exchanges) are not accepted on the grounds of the above three points.

Shipping Time
1. Orders placed before 16:00 on the same day will be shipped on the same day; orders placed after 16:00 will be shipped the next day.
2. If inventory preparation is required due to the order (some items need to be manufactured), please order as early as possible based on actual circumstances, so that we can arrange delivery when needed and avoid affecting your business operations. After all goods are prepared, they will be shipped according to the shipping method confirmed with our customer service staff. If some products need to be delivered later, our sales staff will notify you accordingly, and you may choose to replace or cancel the unavailable items.

Regarding shipping
1. The system automatically calculates the shipping cost. For areas where delivery is not available or for specified shipping methods, please contact customer service to pay the additional amount. If you leave a message without contacting customer service, we consider it invalid!
2. Logistics: The shipping fees are typically paid upon delivery, and the goods must be picked up at the shipping station. The shipping method can be provided by the customer or selected for you by us.
Note: We can only estimate the shipping cost for the goods on our side. The actual shipping fee will be based on the amount at the time of pickup. The volume of the shipment may vary slightly depending on the measurement, which results in different shipping prices. We can control the delivery time, but we cannot guarantee the arrival time precisely. Generally, it can arrive within four days in first-tier cities in China, about one week in transit cities, and approximately one to two days with well-known domestic logistics companies like Deppon. The estimated shipping and arrival times we provide are for reference only. It is possible that due to various factors such as weather, vehicle arrangements, and traffic conditions, the goods may not arrive on time. Please understand this!
Note: Compared to Debang and Jiayan, dedicated logistics has a drawback—its service points are not extensive. Generally, there is only one service point per city, and many county-level cities lack them. Although the freight costs of dedicated logistics are low, it may happen that the pickup location is several dozen kilometers away from you. Therefore, it is necessary to clearly understand the specific delivery location before choosing a freight company, so as to avoid the time-consuming and effortful trip over several dozen kilometers for pickup—which is definitely not worth it.

Check and inspect the goods
1. When receiving the goods, the buyer should personally confirm the quantity and appearance of the items with the shipping company staff. If the outer box is severely deformed, damaged, the sealing tape is broken or missing, or the sealing tape is incomplete, and there are clear signs of folding, sealing, or opening, please open it and count the items in person. Any discrepancies must be resolved through direct negotiation with the logistics company for compensation. If a solution cannot be reached, do not sign for or take the goods yet; contact us at the freight station for further discussion. If you sign for the goods without verifying the quantity and there is a shortage, we have the right to refuse acceptance.
2. Our store handles large orders; if the staff fails to contact you promptly regarding a shortage or out of stock situation, please contact us after receiving the item to request a refund or arrange a replacement order. In cases where there is a note indicating fewer items sent or an error in delivery, please contact customer service for a refund. No additional shipment will be provided; a replacement order can be arranged later. If a replacement order is needed, you must pay the shipping cost yourself.

Return/Exchange
1. For issues not related to product quality, returns (exchanges) are not supported. For example, if the product does not meet expectations, is made of poor material, or appears slightly rough, and you are not satisfied, these do not fall under quality issues. If the quality issue at the factory affects normal use, a replacement can be negotiated, but the shipping costs must be borne by the buyer. Although our company has quality inspectors who conduct strict inspections before, during, and after production to ensure that 100% of the products are quality-checked before shipment, due to various uncertainties, we can only guarantee that 97%-98% of the products will have no quality issues upon arrival, while 2%-3% is outside our liability scope.
2. All components of the returned product must remain intact; if any are missing, please contact customer service first.
3. You must notify our customer service before returning (exchanging) the item. The return (exchange) can only be processed after obtaining our approval; otherwise, we have the right to reject it. (We will reject all cash-on-delivery packages)
Please read this carefully before placing your order. If you have any questions, please contact customer service. Thank you very much for your support for Chengying Dolls!