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Damage handling: We use logistics for delivery. When the logistics company receives and picks up the goods, you need to inspect the color, quantity, and any damage. The goods can only be signed for after no objections are raised. Eco wood is fragile, and minor damages during transportation are normal; no compensation will be provided! To avoid hassle in restocking, please order more when purchasing. Our customer service will also give you reminders.
Return processing: Due to non-quality issues,建材 products cannot be returned or exchanged. We hope you can understand this.
Shipping samples by courier: After the factory places an order, no refunds or returns are accepted in any form. For those concerned about quality, samples can be sent (free of charge). SF Express is typically used, but it can also be customized, with the shipping fee paid by the recipient.
Logistics and shipping: Our store does not collect shipping fees; all fees are paid upon delivery! Some buyers refuse to pay the shipping fee after purchasing the product and return it, making custom products unavailable for sale to other customers, which causes unnecessary losses for us. Please contact customer service before placing an order. Those who do not contact us or mention the shipping fee are assumed to accept the default payment method upon delivery! The logistics prices indicated by our store do not represent actual shipping costs. All goods are transported via dedicated logistics services, and the buyer must pick up the items in person. The shipping cost is charged by the logistics company, and the buyer only needs to pay the fee when picking up the goods. We cannot obtain shipment update information from <t_0000003> website; you can check the shipment status via WeChat messages at any time. For specific shipping costs, please consult customer service, which will provide reference prices.