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Wholesale Distribution Instructions
Please read the following terms carefully by the buyer. They become effective from the time of placing the order. If you have any further concerns, please contact the online customer service staff promptly to obtain clarification before placing another order.
Regarding logistics
1. Shipping: By default, Zhongtong Express is used; payment at destination via SF Express is also an option. Large items: Youzuo Express.
2. Logistics: Shipping fees are typically paid upon delivery. The goods must be picked up at the shipping station, and the logistics company can be provided by the customer or selected by us for the best option.
Regarding shipping
1. Distributor customers: Orders placed before 16:00 every day typically have delivery on the same day. If it is a weekend or holiday when staff shortages occur, the delivery timeline may be delayed. Please understand.
2. Wholesale customers: Orders with sufficient inventory in the warehouse will be dispatched within 1–2 business days; for bulk orders, a separate delivery schedule will be arranged.
Regarding delivery
Please carefully check the surrounding area of the box when receiving it. If you notice severe deformation or damage to the outer box, broken or missing sealing tape, or incomplete sealing adhesive, and there are clear signs of opening or unpacking, please unpack the package in person for inspection! If any items are missing or damaged, do not take the goods away yet. Contact us at the freight station for negotiation; otherwise, after signing for the delivery, it will be considered accepted without any issues.
Regarding returns and exchanges
1. Returns and exchanges due to quality issues: Once sold, our store does not accept returns or exchanges, except for quality issues.
2. Quality issues and returns: We conduct inspections on the packaging of all products we sell to ensure product quality. However, due to various uncertainties, our factory can only guarantee that 95%-98% of the products arrive without any quality problems. If it is confirmed that the product has issues that affect sales, you may contact customer service for further negotiation.
3. Damage during transportation: Please ensure the packaging is inspected in person by the logistics or delivery staff when receiving the goods. The cardboard box is elastic, while the plastic toys are not, so it is possible that the outer box may remain intact but the contents may be damaged. Please verify the goods before signing for delivery. 5% damage to the product is within normal limits; we will provide a service to send replacement parts for repair upon reordering, but not a separate replacement unit.
Regarding issue with proxy distribution
1. For returns due to quality issues, the product must be returned in intact packaging, and we will deduct the shipping cost.
2. In case of quality issues such as damaged products that cannot be used normally, the return or replacement costs due to intentional damage shall be borne by the buyer. For cases where the received product has problems, missing components, or only minor replacements are needed to resolve the issue, or for returns, we will cover the associated costs.
3. If the distributor fails to fully understand the product, resulting in improper after-sales handling, and the returned product is tested to be undamaged, the shipping cost shall be borne by the distributor.
4. All returned items must be registered with customer service before a refund can be applied for. Thank you for your cooperation!!!