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Wholesale Instructions

Please read the following terms carefully by the buyer; they become effective from the time of ordering. If any objections arise, please confirm with customer service before placing another order.

1. Regarding Shipping
1. After the customer places an order and pays, it is typically shipped within 2 days. Orders placed or paid after 16:30 each day will be shipped the next day; if necessary

If special reasons prevent timely delivery, we will contact the buyer immediately to resolve the issue. We apologize for any inconvenience and thank you very much.

2. The store defaults to using standard shipping for delivery, with the cost paid by the recipient. If express shipping is required, please contact customer service to have the shipping cost adjusted and noted in the remarks. If there are errors in the buyer’s information,

Incorrect; for example, when goods are returned due to phone or address errors, the customer is responsible for the round-trip shipping costs.

II. Regarding Prices
All product prices in the store are ex-factory prices, excluding shipping fees and any other costs; if a company or shop requires sample confirmation, the sample fee is charged based on the product price. The shipping cost will be paid by the buyer upon delivery. The sample fee may be returned depending on the order status. For details, please contact [person/team] when collecting the sample.
We will discuss it in detail.

Regarding delivery
1. The transportation company is only responsible for delivering the products to the designated location. For goods worth less than 300 yuan upon arrival, please count and confirm them in front of the transportation company staff.

After confirming there are no issues, sign for the delivery. For items worth over 300 yuan, please complete the inventory check within 24 hours after signing for the delivery. If any problems occur, contact us immediately for assistance.

2. If there is any shortage, please leave a message with us within 24 hours after receipt. We will verify the situation for you as soon as possible. If the package is damaged, the goods

If there is a missing or damaged item, please take a photo as evidence. We will reject the package and contact you for further action.

3. We will do our best to strengthen the packaging of your goods to minimize damage, but normal transportation losses of 2–3% are still unavoidable. If damage occurs unfortunately…

Sorry, we will resolve this by purchasing additional parts next time instead of sending them separately. Please understand.

Regarding returns and exchanges
1. Our store does not support unreturned items without reason. If return is necessary due to the buyer’s personal reasons, the return and shipping costs shall be borne by the buyer. Additionally, the product will be priced according to...

The original price is discounted by 20%, with a refund (due to significant damage caused by shipping the returned product.)

2. If a replacement order is required due to the buyer’s personal reasons, please contact us within 15 days after receiving the item. The replaced product must not affect our secondary sales.

, and the buyer is responsible for the return shipping.

The shipping cost is generally calculated upon modification. You can contact customer service to have it recalculated via express delivery. Alternatively, you can also contact customer service to arrange payment at receipt of delivery.

Address: Chenghai District, Shantou City, Guangdong Province

Alipawpaw: dibangtoys

Dibang Toys Limited Company, located in Chenghai District, Shantou City, Guangdong Province, is situated in Shantou City, which is known as the “Toys City” in China. Adhering to the principle of “integrity”

Based on the business philosophy of "excellence, continuous improvement, and quality leadership", with innovative design concepts, unique business principles, and a standardized management system, success has been achieved.

It has shaped the brand and market image. We sincerely invite merchants from home and abroad to visit, provide guidance, discuss business opportunities, and work together to create a glorious future!