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Pre-sales Customer Service

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  Xiao Ming

After-sales customer service

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  Xiao Ming

We have specially trained packing and packaging staff who will arrange the goods and pack them properly at the fastest possible speed. However, as our shipment volume increases, there are often shortages of certain best-selling products due to rapid sales, especially during peak selling seasons. Just now, some items were ordered and arranged within just a short time; therefore, it is possible that some products may be out of stock after ordering. As a result, it is normal to take two to three days in some cases. We will try our best to arrange early deliveries. Where available, we will strive to ship on the same day; for those unavailable items, we will arrange them before three days. Please understand!
 
Solution for out-of-stock issues: Generally, we will contact the buyer, explain the reason for the shortage, and obtain their consent to change the style or color, etc. If no contact is possible with the buyer, then it is assumed that we will deliver only as much as can be provided according to the order. The remaining payment will be refunded to the buyer at 100%.

If it is a shipping company, they usually deliver to the doorstep. However, in remote areas, the buyer needs to come to pick up the package in person.
If it is a logistics company, buyers generally need to pick up the goods from local logistics company branches and pay for transportation costs.
 
Please note: We attach a prominent label saying “Fragile” on all shipping boxes. Additionally, we remind the courier and logistics company to handle them gently as they are fragile. Therefore, buyers should check the outer packaging upon receipt. If there is any severe damage, cracking, or opening, please request compensation from the logistics or courier company immediately. If the issue cannot be resolved, please contact us right away. However, we will not accept complaints after delivery has been signed for. Please protect your rights accordingly. Thank you!

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