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- Regarding secondary cleaning of wood products

For newly purchased wooden items, we advise you not to boil or heat them with hot water, as this can easily cause cracking and damage the wood structure, significantly reducing the lifespan of the wooden bowls. When using wooden products, for deodorization, we generally recommend wiping them with food vinegar or tea water—the deodorizing effect is very noticeable! Then, clean them normally. After the first cleaning, the surface of the wooden item may feel rough, which is normal; as usage increases, the chopsticks will become smoother over time.

- How to make wooden products shine brighter

If you want to make the wood grain of wooden products look more beautiful, wash and dry the product, then apply cooking oil (olive oil is ideal). Lightly coat the surface of the wooden item with oil and let it dry for 10 hours so that the raw wood absorbs enough oil. Such wooden products will be more durable and look more attractive!

Please note that no high-temperature appliances such as sanitizers or microwave ovens may be used, and they should not be placed near a stove or exposed to direct sunlight.

- Regarding color deviation

Wood is a naturally occurring material, and there will always be variations in color and grain. Unlike artificial materials that can be identical, wood has natural textures, and different textures result in color differences. Please note that natural wood has its own unique shape; do not expect it to be perfectly uniform. These are all normal phenomena associated with the growth of raw wood. As long as there are no cracks, no blue discoloration, no holes caused by insects, or any punctures, these are all normal. Those who expect perfection are advised to be cautious when taking photos.

【Caution】

Color variations in online shopping are inevitable; color differences still occur under different environments, lighting conditions, and monitors.

Buyers who cannot accept any color variation should consider this carefully before bulk ordering; such issues cannot be used as grounds for returns or exchanges.

- Regarding after-sales service

Wooden products may inevitably have issues such as wood knots or irregular grain patterns, and they may also collide during transportation. Please contact us immediately after receiving the goods; no further action will be taken if it exceeds the deadline (to avoid any issues, we hope you understand).

- Regarding inventory

Due to simultaneous sales of physical and online products, inventory levels fluctuate significantly.

We would appreciate it if you could understand, dear customer. Please consult the customer service before taking the photo.