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1.If any quality issues with the product are discovered within 15 days of receipt (based on the delivery receipt date), please contact customer service immediately. Claims after this period will not be accepted. The defective product must be kept in its original packaging (please bring your own packaging; do not attach or write on the original factory box). For returns exceeding 5 kilograms, our company will cover the return shipping cost. Returns of 5–10 kilograms should be sent via regular logistics; we will cover the shipping cost. We do not accept expensive carriers such as Deppon and Jiajie, or Tianti Huayu; any violation may result in you bearing the shipping cost.
2.Please contact the after-sales customer service before returning the item. Please also fill out the after-sales form to enable us to track your return and handle it promptly.
3.For customer specifications regarding product colors or styles, we will do our best to meet them, but we cannot guarantee 100%. No returns or exchanges will be provided if the colors or styles do not match.
4.For goods damaged during transportation, we consider it very troublesome for customers to seek compensation directly from the logistics company. Therefore, our company will take full responsibility. However, the claim must be made within 3 days after receipt, and the after-sales service form must be completed and submitted within the same period. If the claim is not made within the 3-day period after receipt, it will be assumed that the goods were intact upon receipt.
5.For cases where goods not sold by our company are sent to our company, we reserve the right to refuse processing all returns or exchanges and have the customer cover the shipping costs, with the goods being returned directly to the customer.
6.The following conditions do not allow for returns or exchanges:
The packaged returned product is damaged or incomplete, and the accessories or relevant documents are missing.
Unauthorized repair or modification;
C was not used or stored according to proper procedures;
Products with a post-sale service period.
Seasonal products will not be refunded after the expiration date (e.g., fans in summer and thermal patches in winter).
7.After-sales service is the most fundamental service of the company. We are willing to provide excellent after-sales support, and it also requires the cooperation of customers. Please read the above instructions carefully before returning or exchanging products, and try to comply with the company's regulations to avoid affecting your after-sales service.
8.Regarding the handling of damaged or quality issues products, if the weight does not reach five kilograms, if the customer wishes to return it, the shipping cost shall be borne by the customer.
Regarding returns and exchanges for unsold goods
1.Within 7 days of receipt (based on the delivery note signature date), if there are unsold items, our company will process a return. Please contact after-sales customer service before returning the item, fill out the after-sales form, and include a return details sheet with the returned goods so that your return can be tracked and processed promptly.
2.The returned goods must be properly packaged (please bring your own packaging; do not attach or write on the original manufacturer’s box). Ensure the packaging is unfolded and sealed, unused, and suitable for resale (otherwise, no return or exchange will be provided).
3.For customer specifications regarding product colors or styles, we will do our best to meet them, but we cannot guarantee 100%. If the colors or styles do not match, we will not bear the shipping costs.
4.Due to the longer return and exchange period provided, we cannot offer returns or exchanges for products that have been removed from our catalog.
5.For returns due to quality issues, our company will refund 20% off the original price. If the received goods show severe damage, we will provide product images to the customer and negotiate a solution with you based on the degree of usability of the product. The payment will be refunded to your Alipay account or to your prepaid balance.
Due to differences in shipping costs in the Hong Kong, Macao, and Taiwan regions, customers who need to return or exchange items should contact our after-sales customer service first, and the two parties can resolve the issue through negotiation.
Regarding logistics
In other provinces, logistics shipments are usually sent out; Yiwu offers direct logistics access to all over the country. As long as it’s a city level or above, the shipment will arrive there, while county-level cities require a transit step. After the goods arrive, the logistics company will call you, and you need to pick up the items yourself. Here, weSpecial NotesThe service quality of Yiwu logistics companies varies widely. I hope everyone can contact a logistics company themselves before placing an order. You can look for one on your own, or call 114 to inquire about the logistics service from Yiwu to your local location—find the nearest one. Then provide us with the Yiwu logistics phone number, and we will deliver it to your service point.
Packing method and rates:
① Vehicle transportation:
Yiwu has well-developed logistics outlets with shipping departments across the country. Generally, the fee is 0.5 yuan per kilogram based on weight, and 80–120 yuan per cubic meter based on volume, depending on the distance. For small goods, the shipping cost for products worth 800 yuan is around 15–30 yuan, while in remote areas or regions requiring transit, the cost is 40–50 yuan per item. After the goods are shipped, the shipping department will call the customer to arrange pickup at the designated delivery point.
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