Before shipment, a dedicated team will conduct strict inspections to ensure the bracelets are free from quality issues. However, no one can guarantee 100%, as the human eye is not a machine. If any problems arise after receipt, please also assist us by taking photos of the bracelets as soon as possible.Please contact us at your earliest conveniencePlease provide us with the order number, and we will process it promptly.
1After receiving the goods, the buyer can request a refund for any items that are out of stock, provided the shortage is less than 3%. No additional replacement will be provided. You may request a replacement in the next order or apply for a refund. Please understand if there are any inconveniences: ) Note: If you have any questions or need further details, pleaseContact us directlyWe will provide you with detailed answers.
2Regarding returns and exchanges: Since the product is a sensory consumer good, some people like it while others do not. [If it is not due to quality issues, no return or exchange will be processed. Factors such as personal preference alone, significant differences from the image, poor quality, an incorrect ring size, dissatisfaction with the product, or expectations not being met are subjective reasons that prevent returns. The purchased product is not eligible for return or exchange. Please consider carefully before purchasing. Any defects in the jewelry cannot be used as a reason for a return.]
3.After-sales service: If the product received by the buyer has quality issues that affect its use, please contact our after-sales department immediately and provide photos of the defective item to the customer service. Our support team will respond satisfactorily as soon as possible.
4.Others:
●Please open and inspect the package in front of the courier after receiving it. If you have already signed for it, it indicates that there are no issues with the quantity or quality of the goods, and we will not accept returns or exchanges. If the package is damaged or the quantity does not match the list, please contact us immediately in front of the courier and have the courier note this situation on the return label.
●If the product received by the buyer has quality issues, the buyer may request a replacement of equivalent value or a return, provided the packaging remains intact.
●The exchange or return must be applied for within 24 hours from the time of delivery, and must be sent back within 24 hours from the time of application.
●For any questions or unexpected situations that may arise during the transaction, please contact our customer service immediately so the transaction can proceed smoothly. Please do not leave negative reviews arbitrarily.
