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Customer service hours: 9:00 to 18:00, no holidays

We guarantee that the products are genuine and support/cooperate with verification and inquiry! 

All shipments from the warehouse are packed in boxes before being sent out. However, it is difficult to avoid compression or damage during shipping. If there is any compression or damage to the outer packaging when you receive the package, please take a photo and refuse it. After contacting our customer service, we will arrange a replacement shipment. Thank you for your cooperation.!

【Wholesale - Distribution After-Sales Rules]:

1. If there are quality issues with the product, please note it on the order receipt.7 daysinsideContact customer service for assistance (inform customer service via product photos or videos). Verify and confirm the details; we will cover the shipping cost. If the item is returned and found to be free of any quality issues upon our inspection, the return shipping fee must be borne by the buyer. (Please ensure the packaging is intact; returns that have been used will not be accepted.)

2. If you find that some items were missing or under-delivered after receipt, please contact us within 7 days. Take photos of all products and the delivery list and provide them to our customer service. We will verify with the warehouse and check the delivery videos. If it is confirmed that some items are missing or under-delivered, we will ensure a satisfactory resolution for you. If you contact us after the deadline, we will not handle the issue!

Note: If the outer packaging of the package is damaged or compressed upon receipt, please take photos and reject it. We will arrange a replacement once you contact us; otherwise, any shortages, missing items, or appearance issues that affect sales after receipt will be your responsibility.

3.Since the product is an adult product (private goods), if the white inner bag is opened, which affects secondary sales, no refunds or exchanges are accepted without reason..