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【Warm Reminder】

Missing items (the quantity was insufficient when the goods arrived, and no indication of undelivered items was provided): 1. For items worth less than 300 yuan, please count the quantity in person with the shipping company staff upon receipt. If any items are missing, please have the shipping company staff sign to confirm. We will seek compensation from the shipping company and reimburse you for the missing portion.

2For goods worth more than 300 yuan, please inform us of the missing quantity within 24 hours after receipt. We will assist you in verifying the quantity and do our best to resolve the issue. If you do not count the items or inform us of the missing quantity within 24 hours, it will be assumed that the quantity is correct.
Additionally, due to the high daily shipments, each item may run out of stock at any time. In case of insufficient inventory leading to under-delivery, we will refund you or ship it together with the next order, but no additional shipment will be provided.
PackagingDamaged items: We are obligated to do our best to help the customer resolve this issue. Please (or the person receiving the goods on your behalf) ensure that you check the quantity and appearance of the items together with the courier (this is your right). If the quantity is incorrect or the items are damaged, please have the courier sign to confirm it.
Issue 1: The delivery person refuses to open the package together for inspection
Solution: Keep the delivery receipt with you after signing for it, and return it to the courier only after checking it thoroughly.
Question 2: The delivery personnel refused to sign to confirm the missing quantity
Solution: All you need to do is write down his phone number and name.

Product quality:All products are subject to multiple inspections during production, after production, and before shipment. They are only shipped once they are fully qualified. However, wholesale is not retail. If you have any issues, please contact our company immediately.

Regarding returns and exchanges:Return conditions -- defects in the product itself that result in missing functions or failure to meet normal standards, if the product has not been used and does not affect secondary sales, you may request a replacement with an equivalent value. Requests for restocking or returns must be made within 24 hours from the time of receipt and signature, and the items must be returned within 24 hours from the time of the request. The deadline is based on the scanning date of the buyer’s shipping or courier receipt; if the deadline is exceeded, the company reserves the right to refuse the return or replacement.Other reasons such as poor sales or not meeting expectations... aside from issues related to the product's quality, we will not provide returns or exchanges.

Image and actual product:Product images can reflect the actual product well, but due to factors such as lighting and shooting quality, there may be slight differences between the images and the actual item. Additionally, due to market changes, the factory may adjust the color of the product and its packaging, as well as the packaging method, so please refer to the actual items.
Others:Our cooperative courier is Zhongtong Express; please let us know if you haven’t received it.

The transportation is handled by third-party logistics or courier companies, which are beyond our control. The delivery time is affected by various factors such as weather, vehicle arrangements, and traffic conditions. The delivery time we provide for you is for reference only.

If you have any questions, please contact our company immediately. We will provide you with a satisfactory response!

About Us:

Company Name: Yiwu Ruiao Household Products