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Thank you to all our valued customers for your attention and support. We will sincerely provide you with high-quality and affordable products and services, hoping to offer you a satisfying and enjoyable online shopping experience.

To avoid any unnecessary issues or misunderstandings during the purchase of lighting products, please read carefully and understand our product sales guidelines before making a purchase. If you have any questions, feel free to contact our customer service; they will be patient and provide detailed answers for you.

【Photo Shooting】

All images of Shenzhen Ulis Lighting Co., Ltd. are taken from actual products. Due to variations in lighting environments and monitors, there may be slight color differences in the items. However, these errors will not affect the actual appearance; please rest assured.

【Shipping Time】

Shenzhen Ulis Lighting Co., Ltd. generally has sufficient inventory. Shipping typically occurs within 72 hours after payment. If there is a shortage or if the product is marked as pre-order, customization will take 7 to 15 days. If you haven’t received the item ten days after shipping, or if you have any questions about the product after receiving it, please contact us promptly.
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【Damaged Replacement】

Even though our product packaging is sturdy, there is still a certain risk due to being delivered to third parties for long-distance transportation and distribution. The pressure on the lighting fixtures is inevitable, especially for the glass lampshades. If you discover that the lampshade or accessories are damaged upon receipt, please contact us immediately and provide photos of the damaged parts. We will send the replacements via express delivery free of charge. We are responsible for our services and products. We will provide satisfactory responses to any reasonable concerns. We believe that with more calmness, honesty, and understanding between us, and by trying to put ourselves in each other’s shoes, any problem can be resolved easily.

【Instructions on Signing for Delivery]

Under the condition that the products of Shenzhen Ulis Lighting Co., Ltd. are not used or affect secondary sales, they all support 7-day no-reason returns and exchanges. If there are any quality issues with our products, you can return or exchange them at any time, and we will cover the round-trip shipping costs. If the return is due to the buyer’s own reasons, we can also process the return procedure for you, but you need to pay the round-trip shipping fees and bear the cost incurred due to the long-distance packaging that makes the item unusable again. If the buyer returns the item due to their own reasons after receiving the product, you only need to pay the return shipping fees, and we will cover the shipping costs. The returned package should be delivered to your address, and it should not be sent via cash on delivery, as our receiving department cannot accept such packages. Please understand.

【Shipping Instructions】
Within Guangdong Province, express delivery can be considered; outside Guangdong Province, logistics are used uniformly. Logistics charges are based on volume, and shipping fees are typically paid upon receipt. No delivery is provided on-site; the recipient must go to the local logistics company with their ID card to pick up the goods. There are direct lighting goods logistics routes from Guzhen to first- and second-tier cities in various provinces. For other cities, transit at intermediate locations is required, and generally, delivery does not reach towns but only county-level addresses. The transportation time for logistics to the direct cities is usually around 5–6 days, plus an additional 2–3 days for transit, which is for reference only. Please follow the actual situation. Buyers who need express delivery should contact customer service to inquire about specific shipping costs.

【Payment Methods】
Highly recommended for Alipay transactions. Safe and reliable. Users who cannot use Alipay can choose online bank transfer.

【Shipping Instructions】
There are two methods for general shipping: logistics and courier services

A: The advantage of logistics is the low shipping cost, while the downside is a slightly slower delivery time. After delivery, the recipient needs to go to the warehouse themselves to pick up the goods; the logistics company will notify via phone once the goods arrive, and the recipient only needs to bring their ID card to pick up the items.

B: The advantage of express delivery is its fast shipping speed and door-to-door delivery (within the delivery range). The downside is that the shipping cost is relatively high. If there is no urgency, it is generally recommended to use logistics services.

C: All products in this store are not covered by free shipping; large items are sent via logistics service.