Regarding after-sales service and returns/exchanges for quality issues
1. If any quality issues with the product are discovered within 7 days of receipt (based on the delivery receipt date), please contact customer service immediately. Claims after this period will not be accepted. The defective product must remain in its original packaging (please bring your own packaging; do not attach or write on the original manufacturer’s box). For returns exceeding 5 kilograms, our company will cover the return shipping cost. Returns of 5–10 kilograms should be sent via regular logistics; we will cover the shipping cost. We do not accept expensive logistics services such as Deppon or Jiajie, or Tianti Huayu. If these regulations are violated, the shipping cost will be borne by the customer. No returns or exchanges will be provided if there are no quality issues.
2. Please contact the after-sales customer service before returning the item. Kindly fill out the after-sales form to enable us to track your return and handle it promptly.
3. For customer specifications regarding product colors or styles, we will do our best to meet them, but we cannot guarantee 100%. No returns or exchanges will be provided if the color or style does not match.
4. In the case of sending products not sold by our company to our company, we reserve the right to refuse processing all returns and exchanges and have the customer bear the shipping costs, with the goods being returned directly to the customer.
5. The following conditions do not allow for returns or exchanges: A the product packaging is damaged or incomplete, or missing accessories or related documents; B unauthorized repairs or modifications; C improper use or storage; D color changes are not eligible for return, especially items beyond the post-sale service period; E seasonal products are not refundable after the expiration date (e.g., fans in summer and thermal patches in winter).
6. After-sales service is the most fundamental service of the company. We are willing to provide excellent after-sales support, and it also requires the cooperation of customers. Please read the above instructions carefully before returning or exchanging products, and try to comply with the company’s regulations to avoid affecting your after-sales service.
7. Regarding the handling of damaged or quality issues products, if the weight does not reach five kilograms, the shipping cost shall be borne by the customer.
Regarding logistics, goods are generally shipped to other provinces. Yiwu logistics provides direct delivery across the country; most cities at the municipal level or above receive the shipment, while county-level cities require intermediate transfers. After the goods arrive, the logistics company will call you, and you will need to collect them in person. Here, we would like to make a special note: the quality of services provided by Yiwu logistics companies varies. I hope everyone can contact a logistics company themselves before placing an order. You can either search for one directly or call 114 to inquire about the logistics service from Yiwu to your local location, and choose the nearest option. Then inform us of the Yiwu logistics phone number, and we will deliver the goods to your designated service point.
