gentle printed vest pajamas women's summer thin ice silk loose sleeveless top women's outer plus size homewear

[Regarding Returns and Exchanges] —————————

1. 【Return and Exchange Process】

A. All replacements will be processed in the manner of a return and reshipment.

B. For items requiring return or exchange, they must not be washed, worn, or damaged. Please keep the original packaging and accessories intact, and they must not affect secondary sales. Otherwise, we have the right to refuse the buyer’s return or exchange request, and the buyer shall bear all losses (including but not limited to shipping fees and order amount).

C. Any sale of special offers or promotional items will not accept return or exchange requests; returns are not accepted for products that have been removed from sale.

D. When sending back the product, please prepare a small note indicating the reason for return and the order number. The item will be rejected at the destination, and all costs incurred due to cash on delivery shall be borne by the buyer.

E. If you wish to request a return or exchange, you must inform customer service in advance. The shipping costs incurred due to the failure to notify customer service prior to shipment shall be borne by the buyer.

F. For products with quality issues, after exceeding the 7-day no-reason return period, only exchange is available within 15 days.

G. The purchases made by this store are part of trade activities; please check whether the products support a 7-day no-reason return policy. If not, we will not accept 7-day no-reason returns.

H. Our store does not support the method of returning part of the payment to receive free shipping; customers who place orders using this method have the right to refuse delivery, and our store does not offer compensation for delays.

2. 【Return and exchange shipping fees】

A. Quality issues: 1. Requires a replacement or return; the seller will cover the shipping costs for both directions. For quality issues that are received after 7 days but less than 15 days, the buyer must bear the shipping costs for returning the item. If received after 15 days, no returns or exchanges are allowed. Please check and inspect the items promptly upon receipt.

2. For returns due to quality issues, the buyer must cover the shipping cost. After receiving the returned item at the warehouse and confirming the product problem, the buyer must provide proof of the advanced payment amount; otherwise, we have the right to refuse any compensation.

3. Only accept affordable couriers such as Zhongtong, Yunda, Yuantong, and Baisi; SF Express and Deppon couriers are not accepted, and pay-at-delivery orders are rejected. All costs incurred due to pay-at-delivery or non-affordable couriers shall be borne by the buyer.

B. Items with non-quality issues: 1. Both returns and replacements are borne by the buyer. If more than 3 items are returned at once, a 10% charge on the order amount will be deducted for after-sales costs (shipping fees, re-inspection, packing, labor and materials required for storage, etc.).

2. For customers who place 3 or more orders and have a return rate above 30%, a 10% after-sales cost (including shipping, re-inspection, packing, labor, and materials required for storage) will be deducted from the amount of the third order onward.

3. Return rate description: Number of return orders / Total orders > 30% or Number of returned products / Total purchased products > 30%

C. Incorrect shipment issue: The warehouse processes a large volume of shipments daily, and it is impossible to guarantee 100% accuracy. If the wrong product is shipped, the seller will cover the shipping cost, while the buyer must bear the return shipping costs.

3, [Belongs to quality issue category]

We conduct quality inspections during production and before packaging. Most products are designed to offer high quality and cost-effectiveness, but cannot meet all customer requirements. Therefore, minor flaws that do not affect the overall wearability are not considered quality issues, and the buyer is responsible for the shipping costs. This includes, but is not limited to: lining, tiny holes at edges or corners, uneven sewing; small stray threads; washable paint stains; slight fading; minor color variations; miscolored areas within 1 CM, etc.